Swedish Medical Center Senior Patient Services Coordinator - Mercer Island Primary Care in Mercer Island, Washington


Swedish Medical Group is looking for a Senior Patient Services Coordinator (1.0 FTE, Days) to work in Primary Care at Swedish Mercer Island in Mercer Island, WA.

The Senior Patient Services Coordinator works under the general direction of a physician or his/her designee, utilizing communication and management skills to coordinate seamless care delivery for patients in a surgical or non-surgical setting, and provides basic patient care to assigned patients and act as a patient advocate to assure the patient’s access to care during their entry into and through the services of the clinic.

In this position you will:

  • Responsible for the daily operations and planning of workflow for the Patient Services Coordinators (PSC) to ensure that all team members know what their priorities are, daily

  • Assist with scheduling surgeries and/ or procedures or services needed in the ambulatory management of the patient's care.

  • Ensure a complete medical record is present at the time of patient visit, admission, and/ or procedure

  • Responsible for evaluating the efficiencies of the team as well as identifying barriers and move to eliminate them where possible

  • Acts as the liaison between the patient and the various clinic areas and ancillary services to coordinate activities involved in pre-operative planning and preparation or planned hospitalization

  • Perform other duties as assigned


Required qualifications for this position include:

  • High School diploma or GED

  • Minimum of 2 years' experience

  • Demonstrated PC skills, i.e. proficient with MS Office products including Word, Excel, and Outlook

Preferred qualifications for this position include:

  • Electronic Medical Records (EMR) experience

  • Medical Assistant Certification

  • Previous experience in a healthcare setting

  • Prior experience providing a high level of customer service in a fast paced environment, including handling confidential data with discretion

  • Solid understanding of medical terminology

We offer a full comprehensive range of benefits — see our website for details


Our Mission

Our Non-Profit Mission: Improve the health and well-being of each person we serve.

About Us

Since 1910, Swedish has been a hallmark of excellence. Swedish has grown to become the largest non-profit health provider in the Greater Seattle area with 11,000 employees, more than 2,800 physicians and 1,700 volunteers. Swedish is committed to being the best place to receive care, and also the best place to work. We reward our employees with generous compensation and benefits, individualized orientation, education and a supportive work environment. Swedish is proud to be an Equal Opportunity Employer. Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Washington-Mercer Island

Req ID: 134242