Swedish Medical Center Patient Services Representative - Ballinger Primary Care in Mountlake Terrace, Washington


Swedish Medical Group is looking for a Patient Services Representative (1.0 FTE, Evening Shift) to work in Primary Care at Swedish Ballinger in Mountlake Terrace, WA.

The Patient Services Representative plays a vital role on the patient care team, demonstrating the Swedish values of patient-centered care and service; respect, caring and compassion; teamwork and partnership; continuous learning and improvement; and leadership.

In this position you will:

  • Greet and register patients in a friendly, courteous manner

  • Accurately collect, record and ensure distribution of patient information to appropriate staff

  • Ensure proper referrals and authorizations are in place at time of check in

  • Coordinate internal and external phone communication among staff, patients and providers

  • Perform clerical, scheduling and record keeping activities, often simultaneously, in support of patients and staff

  • Provide information regarding financial policies, registration requirements and referral resources

  • Collect co-payments and balances when necessary


Required qualifications for this position include:

  • High School diploma or GED equivalent

  • Prior experience providing a high level of customer service in a fast paced environment, including handling confidential data with discretion

  • Excellent organizational, planning, and prioritization skills

  • Demonstrated PC skills, i.e. proficient with MS Office products including Word, Excel, and Outlook

Preferred qualifications for this position include:

  • Previous experience in a healthcare setting

  • Knowledge of insurance and insurance industry practices

  • Electronic Medical Records (EMR) experience

About Swedish Medical Group

Swedish Medical Group (SMG) is a successful, performance-driven division of Swedish Health Services, the largest non-profit health provider in the Greater Seattle area. The SMG network includes more than 900 providers across more than 130 primary care and specialty care clinics.

We offer a full comprehensive range of benefits — see our website for details


Our Mission

Our Non-Profit Mission: Improve the health and well-being of each person we serve.

About Us

Since 1910, Swedish has been a hallmark of excellence. Swedish has grown to become the largest non-profit health provider in the Greater Seattle area with 11,000 employees, more than 2,800 physicians and 1,700 volunteers. Swedish is committed to being the best place to receive care, and also the best place to work. We reward our employees with generous compensation and benefits, individualized orientation, education and a supportive work environment. Swedish is proud to be an Equal Opportunity Employer. Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Evening

Job Category: Patient Services

Location: Washington-Mountlake Terrace

Req ID: 152408