Swedish Medical Center Patient Services Representative - Pine Lake Clinic in Sammamish, Washington
Swedish Medical Group is looking for a Patient Services Representative (1.0 FTE, Day Shift) to work in the Clinic at Swedish Pine Lake in Sammamish, WA.
The Patient Services Representative plays a vital role on the patient care team, demonstrating the Swedish values of patient-centered care and service; respect, caring and compassion; teamwork and partnership; continuous learning and improvement; and leadership.
In this position you will:
Greet and register patients in a friendly, courteous manner
Accurately collect, record and ensure distribution of patient information to appropriate staff
Ensure proper referrals and authorizations are in place at time of check in
Coordinate internal and external phone communication among staff, patients and providers
Perform clerical, scheduling and record keeping activities, often simultaneously, in support of patients and staff
Provide information regarding financial policies, registration requirements and referral resources
Collect co-payments and balances when necessary
Required qualifications for this position include:
High School diploma or GED equivalent
Prior experience providing a high level of customer service in a fast paced environment, including handling confidential data with discretion
Excellent organizational, planning, and prioritization skills
Demonstrated PC skills, i.e. proficient with MS Office products including Word, Excel, and Outlook
Preferred qualifications for this position include:
Previous experience in a healthcare setting
Knowledge of insurance and insurance industry practices
Electronic Medical Records (EMR) experience
About Swedish Medical Group
Swedish Medical Group (SMG) is a successful, performance-driven division of Swedish Health Services, the largest non-profit health provider in the Greater Seattle area. The SMG network includes more than 900 providers across more than 130 primary care and specialty care clinics.
We offer a full comprehensive range of benefits — see our website for details
Our Non-Profit Mission: Improve the health and well-being of each person we serve.
Swedish is the largest nonprofit health care provider in the Greater Seattle Area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); ambulatory care centers in Redmond and Mill Creek; and Swedish Medical Group a network of more than 183 primary care and specialty locations throughout the Great Puget Sound area. Swedish employs more than 13,000 employees and 4,200 physicians. Whether through physician clinics, health education, research and innovation or other means of outreach, we’re committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer. Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Patient Services
Req ID: 168229