Swedish Medical Center Business Office Customer Service Representative - Customer Service Center in Seattle, Washington


Swedish Medical Center is looking for a Business Office Customer Service Representative (1.0 FTE, Day shift ) to work in the Customer Service Center at Swedish Metropolitan Park East located in Seattle, WA.

The Business Office Customer Service Representive position is responsible for ensuring that patient, physician and third party requests and questions regarding medical billing issues are addressed and resolved in a prompt, courteous and comprehensive manner in accordance with SHS policies and procedures.

In this position you will:

  • Respond and resolve questions and problems from patients, or their legal representatives, physicians, insurance companies, and other third parties regarding billing questions/issues.

  • Document and attempt resolution of all patient inquiries, complaints, and grievances in appropriate system(s) and either handle, redirect or defer to appropriate department according to hospital procedures.

  • Analyze billing problems to determine course of action to reach resolution; answers requests, via phone, and mail, for explanation of benefits, payments, denials, etc.

  • Proactively conduct follow-up activities to guarantee maximum cash flow and reimbursement for the hospital.

  • Review, decipher and respond to correspondence from patients, or their legal representatives, and other appropriate parties.

  • Participate as team player by demonstrating support to peers, management, and the department's goals. Attend meetings and training sessions as scheduled.


Required qualifications for this position include:

  • Two or more years of customer service experience required.

  • Proficient with billing and customer service applications

  • Basic understanding of healthcare billing

  • Customer service focus and attitude

  • Ability to type 50 WPM or more

  • Experience in a call center environment preffered

  • Ability to conduct online research

About Swedish Shared Services.

Swedish is the largest, most comprehensive, nonprofit health provider in the Greater Seattle area. Our expanding network of facilities currently includes three hospital locations in Seattle, a hospital in Edmonds and the new Swedish Issaquah campus. It also consists of Swedish Medical Group’s network of primary care clinics, and affiliations with suburban hospitals and specialty clinics throughout Greater Seattle.

Each campus has a local operations leadership team, supported by centrally located and led corporate services, such as Human Resources, Financial and Information Services.

We offer a full comprehensive range of benefits — see our website for details


Our Mission

Our Non-Profit Mission: Improve the health and well-being of each person we serve.

About Us

Since 1910, Swedish has been a hallmark of excellence. Swedish has grown to become the largest non-profit health provider in the Greater Seattle area with 11,000 employees, more than 2,800 physicians and 1,700 volunteers. Swedish is committed to being the best place to receive care, and also the best place to work. We reward our employees with generous compensation and benefits, individualized orientation, education and a supportive work environment. Swedish is proud to be an Equal Opportunity Employer. Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Billing / Insurance

Location: Washington-Seattle

Req ID: 152134