Swedish Medical Center Patient Care Coordinator - Otolaryngology Clinic in Seattle, Washington

Description:

Swedish Medical Group is looking for a Patient Care Coordinator (1.0 FTE, Day Shift) to work in Otolaryngology Clinic at Swedish First Hill in Seattle, WA.

The Patient Care Coordinator is responsible for acting as a patient advocate to assure the patient’s access to health care during their entry into and through the services of the clinic.

In this position you will:

  • Act as contact for clinic providers, patient and family, referring physicians, outside agencies, outside staff and general public by providing information regarding the clinic’s services

  • Act as liaison between the patient and the various clinic areas and ancillary services to coordinate activities involved in pre-operative planning and preparation or planned hospitalization

  • Coordinate pre-admission tests, pre-surgery appointments/tests, and procedures as delegated by the provider or nurse

  • Ensure a complete medical record is present at the time of patient visit, admission, and/or procedure

  • Ensure referrals are addressed in a timely manner under the direction of the clinic team

Qualifications:

Required qualifications for this position include:

  • Minimum two years experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, and interaction with physicians

  • Knowledge of billing, coding and/or medical terminology

  • Prior experience providing a high level of customer service in a fast paced environment, including handling confidential data with discretion

  • Demonstrated PC skills. i.e. proficient with MS office products including Word, Excel and Outlook.

  • Excellent organization, planning, and prioritization skills; able to manage multiple tasks and competing priorities

  • Knowledge of insurance authorization process

Preferred qualifications for this position include:

  • BA/BS Health Related field

  • Nursing or Medical Assistant Certification

  • Electronic Medical Records (EMR) experience

About Swedish Medical Group

Swedish Medical Group (SMG) is a successful, performance-driven division of Swedish Health Services, the largest non-profit health provider in the Greater Seattle area. The SMG network includes more than 900 providers across more than 130 primary care and specialty care clinics.

We offer a full comprehensive range of benefits — see our website for details

https://caregiver.ehr.com

Our Mission

Our Non-Profit Mission: Improve the health and well-being of each person we serve.

About Us

Swedish is the largest nonprofit health care provider in the Greater Seattle Area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); ambulatory care centers in Redmond and Mill Creek; and Swedish Medical Group a network of more than 183 primary care and specialty locations throughout the Great Puget Sound area. Swedish employs more than 13,000 employees and 4,200 physicians. Whether through physician clinics, health education, research and innovation or other means of outreach, we’re committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer. Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Washington-Seattle

Req ID: 159912