Swedish Medical Center Quality Management System Program Manager- Department in Seattle, Washington


Swedish Medical Center is looking for a Quality Management System Program Manager (Full Time, Days) to work for Quality and Patient Safety at Swedish First Hill in Seattle, WA.

In collaboration with campus leadership, the Quality Management System Program Manager supports and facilitates the development, implementation and maintenance of an effective campus quality management system program.

In this position you will:

  • Lead, facilitate and mentor individuals/teams/committees to assure the successful organization and execution of processes to achieve quality outcomes, patient safety and ongoing accreditation readiness

  • Facilitate and coordinate the interpretation, implementation, and compliance of quality assessment/ improvement and other regulatory standards such as Det Norske Veritas-GL, ISO 9001, Washington Administrative Codes (WAC, RCWs), and the Centers for Medicare & Medicaid Services(CMS)

  • Develop and maintain relationships at campus, functional, and system levels


Required qualifications for this position include:


Bachelors Degree in Nursing, Lab Technologist, Physical Therapist, Pharmacist, RHIA or other clinical healthcare education required. Masters’ degree in nursing, business, applied behavioral science, hospital administration or related subject preferred.


Licensure as applicable to educational background.

Certified Profession in Healthcare Quality Certification required.

Valid Washington State driver’s license is required.


  • 5 years healthcare experience

  • Expert knowledge and work experience in quality management, patient safety, systems thinking, change management

  • Expert knowledge of hospital operations, systems and processes

  • Demonstrated ability to create and implement process improvements to attain desired outcomes

  • Demonstrated expertise and success in team facilitation skills

  • Innovative and willing to constructively challenge established ways and methods

  • Knowledge and experience in the interpretation of regulatory standards

  • Ability to develop and maintain effective working relationships with leaders, medical staff, core leaders and front line caregivers

  • Strong communication, interpersonal, training and presentation skills

  • Proven success in project management

  • Understands organizational dynamics, demonstrates ability to build partnerships with medical staff and lead others toward goal achievement

  • Ability to adjust work schedule to meet needs

  • Travel approximately<20%.


  • Masters’ degree in nursing, business, applied behavioral science, hospital administration or related subject preferred.

  • Electronic Health Record experience

  • Proficient in Access preferred

  • ISO 9001 experience preferred

  • Six Sigma and/or Lean preferred

  • Expertise in statistical process control techniques and tools

  • Demonstrated ability in implementing large-scale projects.

  • Current knowledge of CMS CoP requirements

Each campus has a local operations leadership team, supported by centrally located and led corporate services, such as Human Resources, Financial and Information Services.

Preferred qualifications for this position include:

About Swedish Shared Services

Swedish is the largest, most comprehensive, nonprofit health provider in the Greater Seattle area. Our expanding network of facilities currently includes three hospital locations in Seattle, a hospital in Edmonds and the new Swedish Issaquah campus. It also consists of Swedish Medical Group’s network of primary care clinics, and affiliations with suburban hospitals and specialty clinics throughout Greater Seattle.

We offer a full comprehensive range of benefits — see our website for details


Our Mission

Our Non-Profit Mission: Improve the health and well-being of each person we serve.

About Us

Since 1910, Swedish has been a hallmark of excellence. Swedish has grown to become the largest non-profit health provider in the Greater Seattle area with 11,000 employees, more than 2,800 physicians and 1,700 volunteers. Swedish is committed to being the best place to receive care, and also the best place to work. We reward our employees with generous compensation and benefits, individualized orientation, education and a supportive work environment. Swedish is proud to be an Equal Opportunity Employer. Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Quality & Patient Safety

Location: Washington-Seattle

Req ID: 154658