Swedish Medical Center Telecommunications Attendant (Per Diem, Variable Shift)- Call Center in Seattle, Washington
Swedish Medical Center is looking for a Telecommunications Attendant (Per Diem, Variable Shift) to work in the Call Center at Swedish First Hill in Seattle, WA.
The Telecommunications Attendant is responsible for handling incoming, outgoing and inter-office calls in a timely and efficient manner, while simultaneously responding to all hospital emergency codes.
In this position you will:
Identify and handle customer inquiries completely and accurately.
Use technology tools as directed and within established guidelines.
Maintain confidentiality of Swedish Medical Center’s customers and data.
Respond to emergency code calls in a calm and efficient manner.
Page hospital personnel as requested.
Prepare daily on-call schedule information.
Required qualifications for this position include :
High School diploma or equivalent
Previous customer service/clerical experience
Working knowledge of Microsoft Office software
Preferred qualifications for this position include:
Prior experience with automated, multi-line telephone system
Prior medical/ healthcare experience
Exceptional Customer Service
Ability to work weekends
About Swedish Shared Services.
Swedish is the largest, most comprehensive, nonprofit health provider in the Greater Seattle area. Our expanding network of facilities currently includes three hospital locations in Seattle, a hospital in Edmonds and the new Swedish Issaquah campus. It also consists of Swedish Medical Group’s network of primary care clinics, and affiliations with suburban hospitals and specialty clinics throughout Greater Seattle.
Each campus has a local operations leadership team, supported by centrally located and led corporate services, such as Human Resources, Financial and Information Services.
We offer a full comprehensive range of benefits — see our website for details
Our Non-Profit Mission: Improve the health and well-being of each person we serve.
Swedish is the largest nonprofit health care provider in the Greater Seattle Area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); ambulatory care centers in Redmond and Mill Creek; and Swedish Medical Group a network of more than 183 primary care and specialty locations throughout the Great Puget Sound area. Swedish employs more than 13,000 employees and 4,200 physicians. Whether through physician clinics, health education, research and innovation or other means of outreach, we’re committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer. Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Schedule: On Call
Job Category: Administrative Support (Clinical)
Req ID: 157395