Swedish Health Services Laboratory Client Services Representative II - Lab Support in Edmonds, Washington
Swedish Edmonds is looking for a Laboratory Client Services Representative II (Per Diem, Variable Shift) to work in the Lab Support at Swedish Edmonds in Edmonds, WA.
The Laboratory Client Services Representative II represents the laboratory to the public, physicians, patients and offices while answering incoming phones, processing orders and looking up patient results.
In this position you will:
Represents the laboratory, contacting offices and physicians for clarification of orders, billing information and integrity of specimens.
Assists physicians, patients and laboratory staff with researching esoterix testing for send-outs.
Demonstrates excellent customer service.
Performs various office functions including answering the telephones and directing the calls appropriately; greeting outpatients as they enter the lab reception area, processing their orders and providing necessary instructions to coordinate processing of patients. Participates with the scheduled coworkers, evaluating workflow and prioritizing responsibilities to provide effective patient care.
Correctly enters outpatient orders accurately into the computer.
May initiate, research, document and resolve any/all situations that require a Customer Service Action.
Required qualifications for this position include:
High School Diploma or GED
Successful completion of a phlebotomy program through a post-secondary school, college, military program or employer
Washington State Medical Assistant-Phlebotomy certificate as required by Washington State Chapter 18.360 RCW, WAC 246-827
Prior experience in a laboratory or medical office
Preffered qualifications for this position include:
- Prior phlebotomy experience
About the Edmonds Campus
Swedish Edmonds has been providing sound and thoughtful care for patients in the Greater Seattle area for more than 45 years. We pride ourselves in employing only the most qualified and caring professionals. We are not simply a hospital or a workplace. We are a family. We are a community. Our mission is to improve the health and well-being of the community through local, high-quality and compassionate health care services. Swedish Edmonds is an innovative, regional health-care delivery network that provides more local services, while giving residents greater access to the latest medical treatments and the comprehensive services of the Swedish system.
The Swedish/Edmonds campus includes:
217 licensed beds.
450 of the most qualified physicians and specialists on medical staff.
1,400 staff including clinical and non-clinical personnel.
Full scope of medical and surgical services, including Level IV Trauma emergency medicine, diagnostic, treatment and support services.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
Our Mission is to improve the health and well-being of each person we serve.
Our Vision is Health for a Better World.
Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty center in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the greater Puget Sound area. Swedish employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Schedule: On Call
Job Category: Patient Services
Work Locations: Edmonds Main Bldg (WA151) 21601 76th Ave W Edmonds, 98026
Req ID: 288106