Swedish Medical Center Chief Nursing Officer - Swedish Issaquah And Redmond in Issaquah, Washington


Providence St. Joseph Health is calling a Chief Nursing Officer to Swedish Health Services in Issaquah and Redmond, WA

The Chief Nursing Officer (CNO) is accountable to the RCNO for the provision of Nursing quality, practice, standards, scope and patient care. Accountable to execute on the System Nursing Vision and strategic plan for nursing. In collaboration with the Chief Executive, The CNO is accountable to support the achievement of Swedish Medical Center operational goals. He/she provides leadership in operations, financial planning, and business activities. This includes strategically ensuring a balance of optimal and efficient patient care; staff, patient, and physician satisfaction; and cooperative partnerships with other organizational departments and professional groups. With a constant focus on patient-centeredness and staff and patient safety, the CNO creates and maintains programs, policies, procedures, and processes for care delivery at his/her campus consistent with organizational standards and processes. The CNO directs the implementation of an effective, ongoing program to measure, analyze, and improve the quality of nursing care, treatment, and services. Collaborates with other campus CNOs to assure standardized approaches and alignment with organizational and regulatory goals and compliance. Constructively manages change and promotes a team-based approach.

As health care evolves, our team is responding with a vision and core strategy to transform and innovate at scale. Providence St. Joseph Health (PSJH) and its affiliates continue to pioneer how care is delivered by sharing one strategic plan designed to improve the health of entire populations by supporting the well-being of each person the organization serves.


Above all, we are looking for a servant leader whose personal and professional background demonstrates a genuine passion for the mission and core values of PSJH. You have a style that emphasizes openness, collaboration, visibility, and connectivity. A strong, confident, results-oriented, and decisive leader with the capacity to balance the big picture and strategic perspective with a focus on operations and the details of execution. You can articulate how your work improves healthcare delivery in the communities that we serve.

In this position you will:

  • Actively support and incorporate the mission and core values into daily activities. Treat all others with respect and demonstrates excellence, justice and compassion in daily work and relationships with others.

  • Maintain confidentiality of all information related to patients, medical staff, employees, and as appropriate, other information.

  • Measure, design and lead efforts to enhance patient satisfaction.

  • Demonstrate service excellence and positive interpersonal relations in dealing with patients/family members, volunteers, employees, medical staff, managers, and community members, so that productivity and positive relations are maximized.

  • Lead the achievement of regulatory standards with quality monitoring and improvement activities at facility level.

  • Integrate quality improvement principles in work life by displaying consistent commitment to customer services. Exhibits quality focus and active involvement in improvement of work processes, and employs learned methods for achieving improved outcomes.

  • Exhibit achievement and learning orientation to work and maintains a broad outlook for keeping up with current information and expanding knowledge and skill and ensuring contribution to organizational success.

  • Display ability to work in an ever-changing environment and participates constructively in change processes.

  • Develop a management team that can plan and implement change in a positive manner involving staff participation and input as appropriate.

  • Develop and maintain a positive environment and ongoing communication with all key medical staff, hospital staff and union.

  • Work collaboratively with other facility leaders and organizational leaders to realize patient care and system goals.

  • Work collaboratively with leaders to define, refine and implement the strategic plan for nursing and the organization.

  • Coordinate facility, equipment and systems needs to maintain state of the art technology and facilities for care and services.

  • Focus organization on top critical priorities and anticipates future trends and consequences. Can create competitive strategies and plans to address future needs.

  • Encourage creative approaches, and eliminate barriers for success.

  • Lead by example and develop management and leadership skills in directors, managers and supervisors.


Required qualifications for this position include:

  • Master of Science in Nursing (MSN) or Master's degree in related field required. Applicants without an MSN or Master’s degree must actively pursue and attain same within three years of hire. Continued employment by SMC beyond three years is contingent upon attaining the MSN or Master’s degree.

  • Current Washington RN License and BLS Healthcare Provider required.

  • Ten years of progressive success in nursing and/or health care administration. Experienced health care executive with proven track record in clinical operations and clinical program development with a major institution or market leader.

  • Financial, business development, marketing, analytical, team building and collaborative working skills are essential.

  • Knowledge and skills in hospital outpatient and physician practice operations are desired. Demonstrated excellence in achieving benchmark performance related to customer service and creating/sustaining the work environment/culture necessary to achieve same.

  • Proven change management skills including crafting of strategic direction, working with institutional infrastructure and processes, and effectively directing/managing tactical processes as applicable to all health care disciplines.

  • Demonstrated record of effective working relationship with organized labor and experience negotiating collective bargaining agreements representing management.

Preferred qualifications for this position include:

  • National Certification from ANA or Professional Organization in relevant field of clinical expertise strongly preferred.


Providence St. Joseph Health was established on July 1, 2016, creating the second largest Catholic health system and fourth largest non-profit integrated delivery system in the country, which provides a broad range of health and outreach services throughout the western United States. With total revenues exceeding $20 billion in fiscal year 2015, the health system family includes 50 acute care hospitals as well as home health agencies, hospice care, outpatient services, skilled nursing facilities, insurance plans and physician organizations. Providence St. Joseph Health includes more than 100,000 caregivers, 829 outpatient clinics, 23,000 physicians, across seven states. The system has 1.9 million covered lives.

The Providence St. Joseph Health family includes:

  • Providence Health & Services

  • St. Joseph Health

  • Covenant Health in West Texas

  • Facey Medical Foundation in Los Angeles

  • Hoag Memorial Presbyterian in Orange County, California.

  • Kadlec in Southeast Washington

  • Pacific Medical Centers in Seattle

  • Swedish Health Services in Seattle


Since its founding in 1910, the nonprofit Swedish Health Services has grown into the greater Seattle area’s largest, most comprehensive medical system. It encompasses five hospital campuses – First Hill, Cherry Hill, Ballard, Edmonds, and Issaquah – ambulatory care centers in Redmond and Mill Creek, and a network of more than 180 primary care and specialty clinics throughout the greater Puget Sound area. All Swedish campuses are fully accredited.

The system encompasses 1,512 licensed beds; 13,029 employees; and 4,289 physicians and allied health professionals. In 2016, it logged 11,889 births; 217,957 emergency room visits; 68,926 inpatient admissions; 49,112 surgeries; and 2,480,938 general outpatient visits (unrelated to surgery or emergency room visits).

In independent research by National Research Corporation, Swedish is consistently named the area’s best hospital, with the best doctors, nurses, and care in a variety of specialty areas. Swedish has also created a number of specialty institutes – women’s/children, Orthopedic Institute, Digestive Health Network, the Cancer Institute, Heart and Vascular Institute, Neuroscience Institute, and. Swedish ‘S innovative care has made it a regional referral center for leading-edge procedures such as robotic-assisted surgery and personalized treatments in a variety of areas.

Swedish has continually been at the forefront of patient safety and care quality, and is committed to a culture that values these above all else. Its mission is to improve the health and wellbeing of each person served, and its vision is to demonstrate the highest-quality, best-value health care. In living out this mission and vision, Swedish ‘S associates are dedicated to the values of safety; patient-centered care; respect, caring, and compassion; teamwork and partnership; continuous learning and improvement; and leadership.

Swedish takes seriously its responsibility to provide access to the services, expertise, and facilities needed by its communities. As a charitable, nonprofit, 501(c) 3 health care provider, Swedish invests its resources in programs and services that improve the health of the community and region, from building partnerships with community clinics that serve the underprivileged to providing free and low-cost health-education classes to the public. From newly arrived immigrants and at-risk teenagers to low-income seniors and families, Swedish reaches out to those who might not otherwise get the health care services they need. Through programs and donations, health education, free and discounted care, medical research and more, Swedish provided more than $247 million in community benefit in 2016, an increase of more than 40% from 2015. Swedish is also a pioneer in contributing to dialogue around health care reform, providing access to information for the community and the industry about everything from economic challenges to how to handle changing care needs; the system hosts symposiums on health care issues and connects thought leaders with evolving information.

In addition, Swedish is committed to ongoing medical research. At any given time, there are as many as 700 clinical trials (federal and commercial) being conducted by Swedish-affiliated physicians, making Swedish one of the nation’s leading clinical trial sites.

In August 2009, Swedish broke ground on its new medical center in Issaquah. The campus is located off of Interstate 90 at Exit No. 18 in the Issaquah Highlands.

The new campus was developed in two phases. The first phase was the opening of a medical-office building and outpatient center in 2011. And, the hospital — phase two — opened in early 2012 with 80 beds.

Swedish/Issaquah provides a broad range of inpatient and outpatient medical services including oncology, cardiac care, obstetrics, pediatrics, primary care, emergency services, intensive care and a host of other medical and surgical services and specialists.


  • 850 Employees

  • 990 Credentialed Practitioners

  • 1,570 Babies born last year

  • 85 Emergency Room average daily census

  • 70 Inpatient average daily census

  • 6,090 surgeries performed last year

  • $200M Net Patient Revenue

  • 175 Licensed Beds

Since October 2011, Swedish announced plans to form an innovative affiliation with Providence St. Joseph Health that would improve health care quality, access, and affordability for the residents of western Washington; in February of 2012, Swedish and Providence St. Joseph Health finalized the affiliation agreement. Providence St. Joseph Health is a Catholic, not-for-profit organization based in Renton, Washington that was founded by the Sisters of Providence in 1856. With more than 82,000 employees, Providence St. Joseph Health operates 50 hospitals and 829 physician clinics in Alaska, California, Montana, Oregon, and Washington.

We offer a full comprehensive range of benefits — see our website for details


Our Mission

Our Non-Profit Mission: Improve the health and well-being of each person we serve.

About Us

Swedish is the largest nonprofit health care provider in the Greater Seattle Area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); ambulatory care centers in Redmond and Mill Creek; and Swedish Medical Group a network of more than 183 primary care and specialty locations throughout the Great Puget Sound area. Swedish employs more than 13,000 employees and 4,200 physicians. Whether through physician clinics, health education, research and innovation or other means of outreach, we’re committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer. Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Administrative Support (Clinical)

Location: Washington-Issaquah

Work Locations: Issaquah Main Bldg (WA171) 751 Ne Blakely Dr Issaquah, 98029

Req ID: 190522