Swedish Medical Center Patient Registration Representative in Issaquah, Washington
Swedish Medical Center is looking for a Patient Registration Representative (On Call, Variable Shifts) to work in Patient Registration at the Swedish Issaquah Campus in Issaquah, WA.
The Patient Registration Representative is responsible for the coordination of information and support needed for the flow of patients in the Swedish Medical Center and Emergency Department environment. Provides front line customer service including reception and Registration. Responsible for the interviewing of patients and family to obtain required demographic and financial data, completing consents, escorting/directing patients and collecting valuables and deposits. Initial contact for any patients/visitors with general billing, insurance or collection questions/concerns. Assists patients requesting financial assistance through financial aide programs, processing all necessary paperwork, Serves as a conduit to the appropriate staff to assist patients in determining alternate sources of coverage for hospital stays including payment arrangements for private pay accounts. Serves as the POS team expert to facilitate all aspects of registration functions for patients during their hospitalization. Coordinates coverage issues with the Physician Offices and the POS team members, is accountable for assuring timely and accurate patient information flow. Participates in quality improvement activities of the Medical Center and Emergency Department. Performs other special project assignments as directed. Flexible in working occasional unscheduled shifts or portions of shifts due to urgent situations and or sick calls/assists in finding coverage for absences as needed.
In this position you will:
Greet and direct patients and visitors presenting to all patient access areas within Swedish Health Services.
Work closely with patient, families, visitors, physicians, and staff to identify needs, answer questions, resolve problems, or provide other information. Exhibits exceptional compassion and sensitivity to all.
Demonstrate Culture of Safety values in daily operations. Is a patient advocate. Identifies special needs of patients (e.g. need for interpreter, wheelchair, too ill to wait at front desk) and communicates appropriately to assure safe patient care outcomes.
Interview patients applying Patient Selection and Creation P & P and obtains patient demographic and insurance information. Documents complete and accurate information in EPIC ADT application including coverage eligibility, scanning and PCP information. Dispenses patient information brochures.
Perform timely and accurate registration, sign-in/check-in functionality notification of patient arrival of all patient types.
Validate patient’s signature for consent/financial responsibility acknowledgement. Obtains and witnesses appropriate signatures.
Obtain Advance Directive and Medicare information. Collects additional information as required by patients’ circumstances (Medicare Secondary Payor Questionnaire, Important Message from Medicare etc.) to ensure Regulatory Compliance.
Verify patient insurance coverage utilizing computer applications and coordinates with Financial Counselors referral/authorization requirements as appropriate.
Required qualifications for this position include:
High School Diploma or GED
Emergency Department Staff is required to have a CPR certification within 90 days of hire.
Preferred qualifications for this position include:
2 years of experience in a medical setting with inpatient or outpatient admitting
Patient Registration or financial counseling or insurance and medical terminology experience
About the Issaquah Campus.
With advances in technology, an environmentally friendly design and new hospital infrastructure, the campus is designed to be different. The new campus provides a broad range of inpatient and outpatient medical services including oncology, cardiac care, obstetrics, pediatric specialty care, emergency services, primary care and a host of other medical and surgical services and specialists.
We offer a full comprehensive range of benefits — see our website for details
Our nonprofit Mission is to improve the health and wellbeing of each person we serve. Our Vision is to demonstrate the highest-quality, best-value healthcare to all we serve.
Swedish is the largest nonprofit health care provider in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); ambulatory care centers in Redmond and Mill Creek; and Swedish Medical Group a network of more than 118 primary care and specialty locations throughout the Puget Sound. Swedish employs more than 13,300 employees and 3,100 physicians and allied health professionals. Whether through physician clinics, education, research and innovation or other outreach, we’re committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer. Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Schedule: On Call
Job Category: Patient Services
Work Locations: Issaquah Main Bldg (WA171) 751 Ne Blakely Dr Issaquah, 98029
Req ID: 245723