Swedish Jobs


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Job Information

Swedish Medical Center Patient Registration Representative (On Call) in Redmond, Washington

Description:

Swedish Medical Center is looking for a Patient Registration Representative (On Call, Variable Shifts) to work in Patient Registration at Swedish Redmond in Redmond, WA.

We are seeking a Patient Registration Representative to coordinate information and support needed for the flow of patients in the Swedish Medical Center and Emergency Department environment. Provides front line customer service including reception and Registration. Responsible for the interviewing of patients and family to obtain required demographic and financial data, completing consents, escorting/directing patients and collecting valuables and deposits. Initial contact for any patients/visitors with general billing, insurance or collection questions/concerns. Assists patients requesting financial assistance through financial aide programs, processing all necessary paperwork, Serves as a conduit to the appropriate staff to assist patients in determining alternate sources of coverage for hospital stays including payment arrangements for private pay accounts. Serves as the POS team expert to facilitate all aspects of registration functions for patients during their hospitalization. Coordinates coverage issues with the Physician Offices and the POS team members, is accountable for assuring timely and accurate patient information flow. Participates in quality improvement activities of the Medical Center and Emergency Department. Performs other special project assignments as directed. Flexible in working occasional unscheduled shifts or portions of shifts due to urgent situations and or sick calls/assists in finding coverage for absences as needed.

Essential Job Functions:

  • Greets and directs patients and visitors presenting to all patient access areas within Swedish Health Services.

  • Works closely with patient, families, visitors, physicians, and staff to identify needs, answer questions, resolve problems, or provide other information. Exhibits exceptional compassion and sensitivity to all.

  • Demonstrates Culture of Safety values in daily operations. Is a patient advocate. Identifies special needs of patients (e.g. need for interpreter, wheelchair, too ill to wait at front desk) and communicates appropriately to assure safe patient care outcomes.

  • Interviews patients applying Patient Selection and Creation P & P and obtains patient demographic and insurance information. Documents complete and accurate information in EPIC ADT application including coverage eligibility, scanning and PCP information. Dispenses patient information brochures

  • Performs timely and accurate registration, sign-in/check-in functionality notification of patient arrival of all patient types.

  • Validates patient’s signature for consent/financial responsibility acknowledgement. Obtains and witnesses appropriate signatures.

  • Obtains Advance Directive and Medicare information. Collects additional information as required by patients’ circumstances (Medicare Secondary Payor Questionnaire, Important Message from Medicare etc.) to ensure Regulatory Compliance.

Qualifications:

Required qualifications for this position include:

  • H.S. Diploma or GED

Preferred qualifications for this position include:

  • Associate's Degree

  • 2 years’ Experience in a medical setting with inpatient or outpatient admitting.

  • Patient Registration or financial counseling or insurance and medical terminology experience.

About the Redmond Campus

The new Redmond center encompasses nearly 85,000 square feet of space on three floors. It has 18 emergency exam rooms, open and staffed 24 hours a day, seven days a week; an advanced diagnostic imaging center (with X-ray, mammography, ultrasound, CT scan and MRI), staffed by partners from Seattle Radiology; an on-site laboratory; and offices for primary- and specialty-care providers. Swedish/Redmond will immediately treat patients suffering from stroke to severe lacerations or burns, broken bones, sports injuries, allergic reactions, food poisoning, work-related injuries and many other medical emergencies and non-emergencies.

We offer a full comprehensive range of benefits — see our website for details

https://caregiver.ehr.com

Our Mission

Our nonprofit Mission is to improve the health and wellbeing of each person we serve. Our Vision is to demonstrate the highest-quality, best-value healthcare to all we serve.

About Us

Swedish is the largest nonprofit health care provider in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); ambulatory care centers in Redmond and Mill Creek; and Swedish Medical Group a network of more than 118 primary care and specialty locations throughout the Puget Sound. Swedish employs more than 13,300 employees and 3,100 physicians and allied health professionals. Whether through physician clinics, education, research and innovation or other outreach, we’re committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer. Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Variable

Job Category: Patient Services

Location: Washington-Redmond

Work Locations: Redmond Main Bldg (WA173) 18100 Ne Union Hill Rd Redmond, 98052

Req ID: 208355

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