Swedish Medical Center Business Office Manager - Central Business Services in Seattle, Washington


Swedish Medical Group is looking for a Business Office Manager (1.0 FTE, Day Shift) to work in Central Business Services at the Bank of America building in Seattle, WA.

The Business Office Manager over Customer Service and Financial Services is responsible for the daily operations and management of the two aforementioned teams and processes. This position is responsible for developing and implementing appropriate business office practices and monitoring effectiveness to ensure compliance with the organizations focus on customer and patient satisfaction as it relates to billing practices and timely account resolution.

In this position you will:

  • Function as an effective manager in relationship with other department managers and staff; ensure positive interface with patients, third party payers and related personnel.

  • Demonstrate competency with all position related software programs including but not limited to Epic.

  • Respond to customer inquiries regarding departmental services and resolve problems or complaints in a timely manner. Ensure positive resolution of patient issues, initiating policy changes when appropriate.

  • Provide coaching and mentoring to staff and supervisors, provide direction to business office staff which may include Financial Counselors, Customer Service, Financial Services, Coding, Insurance follow-up, Payment Posting and/or Refund teams.


Required qualifications for this position include:

  • Bachelor’s degree in accounting, business administration or other closely related field

  • 3-5 years progressively more responsible related work and personnel management experience in the health care industry

  • Proven in-depth understanding of the medical revenue cycle, electronic billing, claims collection and account maintenance systems, healthcare finance and accounting procedures, ICD-9/CPT coding, medical terminology and knowledge of payor requirements

  • Knowledge of business service systems, as well as ability to operate complex computer business applications

  • Ability to coordinate and prioritize multiple projects

  • Excellent verbal and written communication skills

  • Ability to analyze and problem solve independently

  • Demonstrated commitment to high quality customer service

Preferred qualifications for this position include:

  • Master’s degree in accounting, business administration or other closely related field

  • Experience with EPIC

About Swedish Medical Group

Swedish Medical Group (SMG) is a successful, performance-driven division of Swedish Health Services, the largest non-profit health provider in the Greater Seattle area. The SMG network includes more than 900 providers across 108 primary care and specialty care clinics.

We offer a full comprehensive range of benefits — see our website for details


Our Mission

Our nonprofit Mission is to improve the health and wellbeing of each person we serve. Our Vision is to demonstrate the highest-quality, best-value healthcare to all we serve.

About Us

Swedish is the largest nonprofit health care provider in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); ambulatory care centers in Redmond and Mill Creek; and Swedish Medical Group a network of more than 118 primary care and specialty locations throughout the Puget Sound. Swedish employs more than 13,300 employees and 3,100 physicians and allied health professionals. Whether through physician clinics, education, research and innovation or other outreach, we’re committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer. Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Clinical Lead Supervisor/Manager

Location: Washington-Seattle

Work Locations: Bank Of America Bldg (WA239) 800 Fifth Ave Seattle, 98104

Req ID: 208078