Swedish Health Services Chief Nursing Officer, Cherry Hill in Seattle, Washington
The acute care campus Chief Nursing Officer (CNO) for Swedish Cherry Hill, the largest hospital in Washington state, is responsible for the nursing quality and improving patient care in service of our community. This leader reports to the Chief Executive (CE) of the Swedish First Hill and Swedish Cherry Hill campuses and will partner closely in our matrixed organization with the Swedish regional CNO for the provision of nursing quality, practice, standards, scope and patient care.
The CNO will be expected to implement our System Nursing Vision and strategic plan for nursing. In collaboration with the campus CE and other leaders across the region, the CNO will be responsible to help us work towards achieving the Quadruple Aim. They will provide leadership in operations, financial planning, strategic planning and other business activities. This includes strategically ensuring a balance of optimal and efficient patient care; caregiver (employee), patient, and provider satisfaction; and cooperative partnerships with other organizational departments and professional groups. With a constant focus on patient-centeredness and staff and patient safety, the CNO creates and maintains programs, policies, procedures, and processes for care delivery at their campus consistent with organizational standards and processes. The CNO directs the implementation of an effective, ongoing program to measure, analyze, and improve the quality of nursing care, treatment, and services. The leader collaborates with other campus CNOs to implement consistent and standardized approaches to align with organizational and regulatory goals and compliance. Constructively manages change and promotes a team-based approach.
The Chief Nursing Officer, Cherry Hill Campus will have the following accountabilities. They will:
Actively support and incorporate the mission and core values into daily activities. Treat all other with respect and demonstrates excellence, justice and compassion in daily work and relationships with others.
Maintain confidentiality of all information related to patients, medical staff, employees, and as appropriate, other information.
Customer Service : Measure, design and lead efforts to enhance patient, physician, and staff satisfaction.
Demonstrate service excellence and positive interpersonal relations in dealing with patients/family members, employees, medical staff, managers, and community members, so that productivity and positive relations are maximized.
Lead the achievement of regulatory standards with quality monitoring and improvement activities at facility level.
Lead the achievement of quality improvement activities and outcomes for selected unit, campus and organizational priorities.
Exhibit achievement and learning orientation to work and maintain a broad outlook for keeping up with current information and expanding knowledge and skill and ensuring contribution to organizational success.
Display ability to work in an ever-changing environment and participate constructively in change processes.
Develop a management team that can plan, implement, evaluate and monitor change in a positive manner involving staff participation and input as appropriate.
Develop and maintains a positive environment and ongoing communication with all key medical and nursing staff.
Foster a positive environment and ongoing communication with inpatient, outpatient, and home care nursing staff.
Work collaboratively with other facility leaders and organizational leaders to realize patient care and system goals.
Work collaboratively with leaders to define, refine, implement, evaluate, and monitor the strategic plan for nursing and organization.
Identify and support strategies regarding facility, equipment and systems needs to maintain state of the art technology and facilities for care and service.
Focus organization on top critical priorities and anticipates future trends and consequences. Can creative competitive strategies and plans to address future needs.
Encourage creative approaches, and eliminates barriers for success.
Lead by example and develops management and leadership skills in directors, managers and supervisors.
Manage the interpretation, dissemination, implementation, and evaluation of knowledge and activities regarding compliance with accreditation and regulatory standards.
Facilitate the development, implementation, and monitoring of performance standards and other quality indicators to be used in evaluating the overall effectiveness of the organization relating to standards compliance.
Supervise and evaluate the role of Nursing Directors on projects and job responsibilities.
Primary responsibility for the preparation and planning for all assigned department’s budget, as well as for the overall hospital budget.
Collaborate with COO/CFO/CMO, department managers and unit managers to assure inclusion in budget development and monthly MORs.
Provide action plans and/or reports as requested by COO or RCNO.
Support other clinical department managers’ budget and planning needs as assigned by COO.
Keep abreast of economic conditions/situations, and recommend to the COO and CFO adjustments in budgets and operations that ensure the continued ability to provide quality and safe care.
Oversee nursing quality at Swedish Cherry Hill campus.
Required experience/education for this position include:
Bachelor’s Degree in Nursing.
Master’s of Science in Nursing (MSN) or related field.
National Certification from ANA or Professional Organization in relevant field of clinical expertise strongly recommended.
Current Washington State Registered Nurse License.
Basic Life Support (BLS) for Health Care Providers required at time of hire from American Heart Association (AHA) or Military Training Network (MTN).
10 or more years of progressive success in nursing and/or health care administration.
Experience as a health care health care executive with proven track record in clinical operations and clinical program development with a major institution or market leader.
Regulatory compliance, financial, business development, marketing, analytical, team building, and collaborative working skills are essential.
Knowledge and skills related to inpatient, outpatient, home care, and physician practice operations are desired.
Demonstrated excellence in achieving benchmark performance related to customer service and creating/sustaining the work environment/culture necessary to achieve same
Proven change management skills including crafting of strategic direction, working with institutional infrastructure and processes, and effectively directing/managing tactical processes as applicable to all health care disciplines.
Demonstrated record of effective working relationship with organized labor and experience negotiating collective bargaining agreements representing management.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
Our Mission is to improve the health and well-being of each person we serve.
Our Vision is Health for a Better World.
Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty center in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the greater Puget Sound area. Swedish employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Leadership
Work Locations: First Hill Main Bldg (WA145) 747 Broadway Seattle, 98122
Req ID: 315637