Swedish Health Services Clinic Manager - Administration in Seattle, Washington
Swedish Medical Group is looking for a Primary Care Clinic Manager II (1.0 FTE, Days) for the Greater Edmonds region.
The Clinic Manager II provides ongoing leadership for the development and implementation of management and patient care systems to assure cost-effective and quality operations of multiple clinics.
In this position you will:
Work closely with the Director of Operations, Lead Clinic Manager, Lead Provider and the Regional Medical Director(s) to ensure that expectations of the patients and providers are met.
Oversee the daily operations of the support staff in the clinic, including access, scheduling, patient flow, telephones, information systems, medical records and patient care to ensure maximum service to patients.
Develop and maintain an effective organizational structure to facilitate clinic goals; manage recruitment, retention, training, compensation, and performance management of all clinic support staff.
Analyze monthly operational reports and statistical data on patient levels and revenues; recommend and implement process improvement plans to address areas of deficiency.
Develop, monitor and adhere to multiple annual clinic operating budgets including projecting patient levels, revenue, technical and professional fees, equipment expenditures, staff and employee growth and space needs. Research and analyze costs and fees.
Analyze monthly statistical reports on clinic production and revenues. Recommend and implement process improvement plans to address areas of deficiency.
Provide education and direction to providers and staff on the organization’s direction, initiatives and philosophy.
Oversee clinic participation and compliance in all SMG programs.
Oversee quality and medical management programs for the clinic; assure compliance of same.
Identify and address patient concerns and complaints in an appropriate, timely manner and in accordance with SMG customer service guidelines; review and respond to patient satisfaction data and recommend and implement process improvement to address areas of deficiency.
Lead monthly all-staff meetings and actively participates in ongoing provider meetings.
Ensure clinic compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies; continually monitor operations and programs and initiate changes as necessary.
Required qualifications for this position include:
Bachelor’s degree in health-related field or business required plus minimum of two (2) years’ experience in healthcare management, physician practice management and/or clinical operations; OR six (6) years equivalent work experience which includes management experience
Demonstrated progression into increasingly responsible leadership/management roles
Preferred qualifications for this position include:
Previous family practice, internal medicine and family practice with OB clinic management experience
About Swedish Medical Group
Swedish Medical Group (SMG) is a successful, performance-driven division of Swedish Health Services, the largest non-profit health provider in the Greater Seattle area. The SMG network includes more than 900 providers across 108 primary care and specialty care clinics.
We offer a full comprehensive range of benefits — see our website for details
Our nonprofit Mission is to improve the health and wellbeing of each person we serve. Our Vision is to demonstrate the highest-quality, best-value healthcare to all we serve.
Swedish is the largest nonprofit health care provider in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); ambulatory care centers in Redmond and Mill Creek; and Swedish Medical Group a network of more than 118 primary care and specialty locations throughout the Puget Sound. Swedish employs more than 13,300 employees and 3,100 physicians and allied health professionals. Whether through physician clinics, education, research and innovation or other outreach, we’re committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer. Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Clinical Lead Supervisor/Manager
Work Locations: Bank Of America Bldg (WA239) 800 Fifth Ave Seattle, 98104
Req ID: 270471