Swedish Health Services Dispatcher - Workflow Systems in Seattle, Washington
Swedish Medical Center is looking for a Dispatcher (Per Diem (on call), Variable Shift) to work in Workflow Systems at Swedish Shared Services in Seattle, WA.
The Dispatcher is responsible for scheduling and coordinating transport services to patients and dispatching engineering staff to address facility maintenance needs in an efficient and timely manner.
In this position you will:
Develops and implements work schedules to ensure adequate coverage for anticipated volume of service. Utilizes computers, telephones, radios and pagers to coordinate delivery of services effectively.
Coordinates, schedules and dispatches Engineers and patient transporters required to meet customer needs. Works closely with requestor to assess needs including time, location and acuity to arrange for appropriate personnel and equipment. Responds to urgent requests by shifting work assignments or notifying appropriate staff.
Monitors alarm systems and initiates appropriate response. Uses various computer terminals to obtain information regarding operating status of various systems and alarm status information.
Contacts management staff for instructions or support in dealing with various problems, customer service requests, and alarms.
Strives to maintain supportive relationships with Call Center Teammates.
Required qualifications for this position include:
High school diploma/GED
Minimum of six (6) months dispatching experience
Preferred qualifications for this position include:
Education or training in healthcare
Previous experience in high volume call center environment
About Swedish Shared Services
Swedish is the largest, most comprehensive, nonprofit health provider in the Greater Seattle area. Our expanding network of facilities currently includes three hospital locations in Seattle, a hospital in Edmonds and the new Swedish Issaquah campus. It also consists of Swedish Medical Group’s network of primary care clinics, and affiliations with suburban hospitals and specialty clinics throughout Greater Seattle.
Each campus has a local operations leadership team, supported by centrally located and led corporate services, such as Human Resources, Financial and Information Services.
We offer a full comprehensive range of benefits — see our website for details
Our Mission is to improve the health and well-being of each person we serve.
Our Vision is Health for a Better World.
Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty center in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the greater Puget Sound area. Swedish employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Schedule: On Call
Job Category: Administrative (Non-Clinical)
Work Locations: First Hill Main Bldg (WA145) 747 Broadway Seattle, 98122
Req ID: 279927