Swedish Jobs

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Job Information

Swedish Health Services Health Education Specialist and Telephone Liaison - Swedish Cancer Institute Integrated Care in Seattle, Washington


Swedish Medical Center is looking for a Health Education Specialist and Telephone Liaison (1.0 FTE, Day Shift) to work in Swedish Cancer Institute Integrated Care for Swedish First Hill located in Seattle, WA.

The Health Education Specialist and Telephone Liaison promotes the services provided by the Swedish Cancer Institute (SCI) to our patients, families, caregivers, and the cancer community we serve through health education outreach, development and implementation of health education programs, and research, review, creation of patient health education materials and through service excellence.

Provides consultation on adult learning and health education theories to physicians and staff with an emphasis on patient and family centered care, patient safety and improved patient care outcomes. Collaborates with Swedish Cancer Institute staff and clinical providers. Coordinates telephonic entry to SCI for new patients and tracks all referrals and scheduled appointments of new patients. Develops and maintains telephone scripts and guidelines for usage. Identifies need for updating telephone scripts and guidelines.

Develops community partnerships to provide health resources to the cancer community and to raise awareness of the Swedish Cancer Institute's health education programs. Helps increase awareness of patient resources available with SCI staff and patients. Refers patients to community resources if needed. Responsible for organizing and staffing Swedish Cancer Institute participation in community cancer events on weekends. Facilitates patient education programs during the day and evening and at a variety of sites, providing marketing assistance as needed. Develops educational content for newsletters and ongoing needs of Swedish Cancer Institute. Coordinates various classes and support groups throughout the community. Assists with other duties as needed.

In this position you will:

  • Assesses, plans, designs, implements, and evaluates health education programs

  • Conducts needs assessments and surveys to determine the health education needs of SCI patients, families, caregivers and the cancer community

  • Researches, reviews, evaluates, and develops educational resources for SCI patients, families, caregivers and clinicians

  • Develops and maintains guidelines for SCI patient education materials, including standardization, updates and revisions, literacy levels, and cultural appropriateness

  • Provides support to the Cancer Education Center through reviewing educational materials and providing research for patrons of the center


Required qualifications for this position include:

  • Bachelor's Degree in Health Education, or an equivalent field in Health Care, Community Education or Human Services

  • Valid Washington state driver’s license is required. In the case of a newly relocated individual, a Washington state driver’s license must be acquired under the circumstances and within the required timeframe set by the state of Washington

  • Must have CHES certification or be actively seeking CHES certification and must obtain within one (1) year of hire

  • Certified Health Education Specialists (CHES) are those who have met the standards of competence established by the National Commission for Health Education

  • Planning, implementing, and evaluating health education programs

  • Teaching experience

Preferred qualifications for this position include:

  • Recent or current experience working with oncology patients

About the First Hill Campus

The 697-bed tertiary-care center on the Swedish/First Hill campus is the flagship of the Swedish health-care system. Swedish/First Hill has one of the most active and advanced birthing programs in Washington state and houses a Level III neonatal intensive-care unit. More surgeries are performed each year at Swedish/First Hill than at any other facility in the region; volumes include more total joint replacements than any other medical center in the state.

We offer a full comprehensive range of benefits — see our website for details — https://caregiver.ehr.com

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit


Our Mission

Our Mission is to improve the health and well-being of each person we serve.

Our Vision is Health for a Better World.

About Us

Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty center in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the greater Puget Sound area. Swedish employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Education

Location: Washington-Seattle

Work Locations: First Hill Arnold Bldg (WA181) 1221 Madison Seattle, 98104

Req ID: 324464