Swedish Medical Center Health Navigator - Aco Support in Seattle, Washington


Swedish Medical Group is looking for a Health Navigator (1.0 FTE, Days) to work in Aco Support at the Bank of America Building in Seattle, WA.

The Health Navigator works closely with a multidisciplinary healthcare team of physicians, nurse practitioners, physician assistants, case managers, nurses, and caregivers as a single point of contact to provide resources and assistance to patients and families with accessing clinical and supportive care offered by SMG clinics and elsewhere in the community. The Health Navigator finds creative solutions to patients’ barriers to care and is integral in helping to support patients as they learn to self-navigate.

In this position you will:

  • Act as liaison between the patient and the various clinic areas, hospitals, and ancillary services to coordinate activities involved for patient care.

  • Contact patients who are “at risk” for barriers to care, in coordination with and as directed by case manager and/or care team.

  • Directly involved with the development and enhancement processes with the aim to improve the clinical experience for referred patients.

  • Can facilitate team conferences; develop education programs and tools for both clinic and patient.

  • Communicate with health care team members regarding the status and/or completion of care coordination activities.

  • Coordinate multidisciplinary planning conferences, develop concise patient summaries for use by the care team, and document recommendations made utilizing standardized care protocols.


Required qualification for this position include:

  • AA or BA college degree with a health care or social service focus

  • Minimum 2 year experience in a patient care setting involving interaction with a variety of medical services, contact with patients and families, and interaction with physicians and providers

  • Demonstrated understanding of medical terminology

  • Demonstrated knowledge of community resources available within system and outside organizations

  • Demonstrated understanding of insurance authorization process

  • Prior experience providing a high level of customer service including handling confidential data with discretion

  • Demonstrated PC skills, i.e. proficient with MS Office products including Word, Excel, and Outlook; demonstrated typing proficiency

Preferred qualifications for this position include:

  • BSW or other Health Related field

  • Social Service certification

  • CCM certification

  • Ability to effectively communicate both in writing and verbally, as well as to interact in a professional manner with colleagues, patients, families, and visitors

About Swedish Medical Group

Swedish Medical Group (SMG) is a successful, performance-driven division of Swedish Health Services, the largest non-profit health provider in the Greater Seattle area. The SMG network includes more than 900 providers across more than 130 primary care and specialty care clinics.

We offer a full comprehensive range of benefits — see our website for details


Our Mission

Our nonprofit Mission is to improve the health and wellbeing of each person we serve. Our Vision is to demonstrate the highest-quality, best-value healthcare to all we serve.

About Us

Swedish is the largest nonprofit health care provider in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); ambulatory care centers in Redmond and Mill Creek; and Swedish Medical Group a network of more than 118 primary care and specialty locations throughout the Puget Sound. Swedish employs more than 13,300 employees and 3,100 physicians and allied health professionals. Whether through physician clinics, education, research and innovation or other outreach, we’re committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer. Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Health Plans

Location: Washington-Seattle

Work Locations: Bank Of America Bldg (WA239) 800 Fifth Ave Seattle, 98104

Req ID: 192123