Swedish Medical Center Health Navigator - Aco Support in Seattle, Washington
Swedish Medical Group is looking for a Health Navigator (1.0 FTE, Days) to work in Aco Support at the Bank of America Building in Seattle, WA.
The Health Navigator works closely with a multidisciplinary healthcare team of physicians, nurse practitioners, physician assistants, case managers, nurses, and caregivers as a single point of contact to provide resources and assistance to patients and families with accessing clinical and supportive care offered by SMG clinics and elsewhere in the community. The Health Navigator finds creative solutions to patients’ barriers to care and is integral in helping to support patients as they learn to self-navigate.
In this position you will:
Act as liaison between the patient and the various clinic areas, hospitals, and ancillary services to coordinate activities involved for patient care.
Contact patients who are “at risk” for barriers to care, in coordination with and as directed by case manager and/or care team.
Directly involved with the development and enhancement processes with the aim to improve the clinical experience for referred patients.
Can facilitate team conferences; develop education programs and tools for both clinic and patient.
Communicate with health care team members regarding the status and/or completion of care coordination activities.
Coordinate multidisciplinary planning conferences, develop concise patient summaries for use by the care team, and document recommendations made utilizing standardized care protocols.
Required qualification for this position include:
AA or BA college degree with a health care or social service focus
Minimum 2 year experience in a patient care setting involving interaction with a variety of medical services, contact with patients and families, and interaction with physicians and providers
Demonstrated understanding of medical terminology
Demonstrated knowledge of community resources available within system and outside organizations
Demonstrated understanding of insurance authorization process
Prior experience providing a high level of customer service including handling confidential data with discretion
Demonstrated PC skills, i.e. proficient with MS Office products including Word, Excel, and Outlook; demonstrated typing proficiency
Preferred qualifications for this position include:
BSW or other Health Related field
Social Service certification
Ability to effectively communicate both in writing and verbally, as well as to interact in a professional manner with colleagues, patients, families, and visitors
About Swedish Medical Group
Swedish Medical Group (SMG) is a successful, performance-driven division of Swedish Health Services, the largest non-profit health provider in the Greater Seattle area. The SMG network includes more than 900 providers across more than 130 primary care and specialty care clinics.
We offer a full comprehensive range of benefits — see our website for details
Our nonprofit Mission is to improve the health and wellbeing of each person we serve. Our Vision is to demonstrate the highest-quality, best-value healthcare to all we serve.
Swedish is the largest nonprofit health care provider in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); ambulatory care centers in Redmond and Mill Creek; and Swedish Medical Group a network of more than 118 primary care and specialty locations throughout the Puget Sound. Swedish employs more than 13,300 employees and 3,100 physicians and allied health professionals. Whether through physician clinics, education, research and innovation or other outreach, we’re committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer. Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Health Plans
Work Locations: Bank Of America Bldg (WA239) 800 Fifth Ave Seattle, 98104
Req ID: 192123