Swedish Health Services Patient Experience Analyst - Administration in Seattle, Washington
Swedish Medical Group is looking for Patient Experience Analyst (1.0 FTE, DAY SHIFT) to work in Administration at Swedish Medical Group in Seattle, WA.
The Patient Experience Data Analyst's role is responsible for acquiring, analyzing and reporting information specific to the patient and visitor experience through various feedback channels with the goal of better understanding and improving the organization's customer experience performance. The position is responsible for understanding and reporting on metrics, monitoring trends and evaluating the patient experience throughout SMG/ACN. Responsibilities include overseeing patient visit survey data, as well as additional information such as external website feedback, customer comments and similar types of information.
In this position you will:
Serve as expert for patient experience metrics and data
Generate and analyze patient satisfaction data and share trends and key drivers
Assist in evaluating performance; monitor success of customer experience initiatives
Monitor industry trends and local conditions, including competitor tactics
Create executive level data summary reports; present findings to leadership on a regular basis
Compile data into periodic summary documents
Collaborate with the greater Providence Health Systems and affiliates to align measurement methods, analyze processes, and manage pilot endeavors
Work closely with vendor account managers and representatives to optimize feedback methods and patient experience improvement activities, and meet government mandated reporting initiatives.
Required qualifications for this position include:
Bachelor's Degree in computer, statistics, health and social field, or customer service or equivalent educ/experience
Three (3) years work experience in data analysis
Hands-on experience with basic statistical techniques: profiling, correlation analysis, trend analysis, sizing/estimation, and basic segmentation
Experience in data extraction through SQL or PL/SQL
Preferred qualification for this position include:
Experience with cloud services and databases
Experience creating customized dashboards and using CRM systems, such as Dynamics, Salesforce
Experience with surveys and survey methodology
Strong data technology and software systems experience
Healthcare experience, or experience working in a complex organizational setting
About Swedish Medical Group:
Swedish Medical Group (SMG) is a successful, performance-driven division of Swedish Health Services, the largest non-profit health provider in the Greater Seattle area. The SMG network includes 128 primary care and specialty care clinics.
We offer a full comprehensive range of benefits — see our website for details
Our Mission is to improve the health and well-being of each person we serve.
Our Vision is Health for a Better World.
Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty center in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the greater Puget Sound area. Swedish employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Analytics/Business Intelligence
Work Locations: Bank Of America Bldg (WA239) 800 Fifth Ave Seattle, 98104
Req ID: 276258