Swedish Jobs

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Job Information

Swedish Medical Center Patient Financial Advocate- Customer Service Center in Seattle, Washington


Swedish Medical Center is looking for a Patient Financial Advocate (1.0 FTE, Day Shift) to work in Customer Service Center in Seatte, WA.

The Patient Financial Advocate identifies and coordinates all aspects of financial obligations for private pay patients, which also includes but is not limited to, patient relations, physician liaison regarding financial liabilities, deposit estimates and collections.

In this position you will:

  • Review demographic, insurance and financial information, and uses sound problem-solving and decision-making skills to work extensively with patients to identify potential linkages to alternative coverage options.

  • Exhibit strong determination and resolution skills when exhausting funding options that may be available to patients.

  • Use critical thinking and research skills to find and assist with applications to alternative coverage options that may include but are not limited to motor vehicle accident coverage, workers comp., victims or crime, COBRA, and community outreach programs.

  • Assist in the preparation and submission of documents to internal and external departments and agencies as needed.

  • Discuss financial arrangements with incoming patients and/or family members and explains billing and collections policies.

  • Explain topics of insurance coverage, treatment costs, and financial assistance opportunities to patients and/or family members during catastrophic or challenging life events. Such situations involve but are not limited to death, amputation and disability.


Required qualifications for this position include:

  • Associate's Degree Or equivalent educ/experience

  • Three (3) years of experience in patient financial services or medical billing in a hospital business office or five years of experience without degree.

About Swedish Shared Services.

Swedish is the largest, most comprehensive, nonprofit health provider in the Greater Seattle area. Our expanding network of facilities currently includes three hospital locations in Seattle, a hospital in Edmonds and the new Swedish Issaquah campus. It also consists of Swedish Medical Group’s network of primary care clinics, and affiliations with suburban hospitals and specialty clinics throughout Greater Seattle.

Each campus has a local operations leadership team, supported by centrally located and led corporate services, such as Human Resources, Financial and Information Services.

We offer a full comprehensive range of benefits — see our website for details


Our Mission

Our nonprofit Mission is to improve the health and wellbeing of each person we serve. Our Vision is to demonstrate the highest-quality, best-value healthcare to all we serve.

About Us

Swedish is the largest nonprofit health care provider in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); ambulatory care centers in Redmond and Mill Creek; and Swedish Medical Group a network of more than 118 primary care and specialty locations throughout the Puget Sound. Swedish employs more than 13,300 employees and 3,100 physicians and allied health professionals. Whether through physician clinics, education, research and innovation or other outreach, we’re committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer. Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Billing/Insurance

Location: Washington-Seattle

Work Locations: Metropolitan Park East (WA152) 1730 Minor Avenue Metropolitan East Tower Seattle, 98101

Req ID: 251399