Swedish Medical Center Patient Registration Representative in Seattle, Washington
Swedish Medical Center is looking for a Patient Registration Representative (0.4 FTE, Evenings) to work in Patient Registration at Swedish First Hill in Seattle, WA.
We are seeking a Patient Registration Representative to be responsible and accountable for the coordination of information and support needed for the flow of patients in the Swedish Medical Center and Emergency Department environment. Provides front line customer service including reception and Registration. Responsible for the interviewing of patients and family to obtain required demographic and financial data, completing consents, escorting/directing patients and collecting valuables and deposits. Initial contact for any patients/visitors with general billing, insurance or collection questions/concerns. Assists patients requesting financial assistance through financial aid programs, processing all necessary paperwork, Serves as a conduit to the appropriate staff to assist patients in determining alternate sources of coverage for hospital stays including payment arrangements for private pay accounts. Serves as the POS team expert to facilitate all aspects of registration functions for patients during their hospitalization. Coordinates coverage issues with the Physician Offices and the POS team members, is accountable for assuring timely and accurate patient information flow. Participates in quality improvement activities of the Medical Center and Emergency Department. Performs other special project assignments as directed. Flexible in working occasional unscheduled shifts or portions of shifts due to urgent situations and or sick calls/assists in finding coverage for absences as needed.
In this position you will have the following responsibilities:
Greet and direct patients and visitors presenting to all patient access areas within Swedish Health Services.
Work closely with patient, families, visitors, physicians, and staff to identify needs, answer questions, resolve problems, or provide other information. Exhibit exceptional compassion and sensitivity to all.
Demonstrate Culture of Safety values in daily operations. Is a patient advocate. Identifies special needs of patients (e.g. need for interpreter, wheelchair, too ill to wait at front desk) and communicate appropriately to assure safe patient care outcomes.
Interview patients applying Patient Selection and Creation P & P and obtain patient demographic and insurance information. Document complete and accurate information in EPIC ADT application including coverage eligibility, scanning and PCP information. Dispense patient information brochures.
Perform timely and accurate registration, sign-in/check-in functionality notification of patient arrival of all patient types.
Validate patient’s signature for consent/financial responsibility acknowledgement. Obtain and witness appropriate signatures.
Required qualifications for this position include:
H.S. Diploma or GED
Basic Life Support (BLS) for Health Care Providers required at time of hire from American Heart Association (AHA) or Military Training Network (MTN)
Preferred qualifications for this position include:
2 years experience in a medical setting with inpatient or outpatient admitting
Patient Registration or financial counseling or insurance and medical terminology experience
About the First Hill Campus:
The 697-bed tertiary-care center on the Swedish/First Hill campus is the flagship of the Swedish health-care system. Swedish/First Hill has one of the most active and advanced birthing programs in Washington State and houses a Level III neonatal intensive-care unit. More surgeries are performed each year at Swedish/First Hill than at any other facility in the region; volumes include more total joint replacements than any other medical center in the state.
We offer a full comprehensive range of benefits — see our website for details
Our nonprofit Mission is to improve the health and wellbeing of each person we serve. Our Vision is to demonstrate the highest-quality, best-value healthcare to all we serve.
Swedish is the largest nonprofit health care provider in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); ambulatory care centers in Redmond and Mill Creek; and Swedish Medical Group a network of more than 118 primary care and specialty locations throughout the Puget Sound. Swedish employs more than 13,300 employees and 3,100 physicians and allied health professionals. Whether through physician clinics, education, research and innovation or other outreach, we’re committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer. Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Patient Services
Work Locations: First Hill Main Bldg (WA145) 747 Broadway Seattle, 98122
Req ID: 255853