Swedish Medical Center Patient Services Coordinator - Ballard Teen Health Center in Seattle, Washington


Swedish Medical Center is looking for a Patient Services Coordinator (1.0 FTE, Days) in Ballard Teen Health Center at Ballard High School in Seattle, WA .

The Patient Services Coordinator plays a vital role on the patient care team, demonstrating the Swedish values of patient-centered care and service, respect, caring and compassion; teamwork and partnership; continuous learning and improvement; and leadership.

In this position you will:

  • Handle all incoming telephone calls in a prompt and courteous manner

  • Transfer calls to appropriate person(s) within the clinic and/or take detailed messages.

  • Schedule patients’ appointments in-person at the reception desk or over the telephone. Provide training and orientation to the new staff

  • Ensure smooth clinic and patient flow by greeting and directing patients to their appointments, preparing the daily clinic schedule, maintaining patients files and records.

  • Provide check-in services, register new patients and collect co-pays as needed


Required qualifications for this position include:

  • High School diploma or GED equivalent

  • One to two years customer service experience involving a multi-line phone system with a high volume telephone environment and extensive computer usage/experience

  • Must be able to work well with all members of the health care team and in a team environment

  • Exceptional attention to detail

  • Ability to prioritize a variety of tasks in a fast-paced, high pressure environment

  • Ability to analyze and problem solve independently

  • Demonstrated commitment to high quality customer service

  • Ability to deal with patients and staff under stressful conditions.

  • Basic computer knowledge required i.e. proficiency with MS Office applications including Word, Excel, and Outlook

Preferred qualifications for this position include:

  • Ambulatory clinic experience preferred

About Swedish Shared Services.

Swedish is the largest, most comprehensive, nonprofit health provider in the Greater Seattle area. Our expanding network of facilities currently includes three hospital locations in Seattle, a hospital in Edmonds and the new Swedish Issaquah campus. It also consists of Swedish Medical Group’s network of primary care clinics, and affiliations with suburban hospitals and specialty clinics throughout Greater Seattle.

Each campus has a local operations leadership team, supported by centrally located and led corporate services, such as Human Resources, Financial and Information Services.

We offer a full comprehensive range of benefits — see our website for details


Our Mission

Our Non-Profit Mission: Improve the health and well-being of each person we serve.

About Us

Swedish is the largest nonprofit health care provider in the Greater Seattle Area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); ambulatory care centers in Redmond and Mill Creek; and Swedish Medical Group a network of more than 183 primary care and specialty locations throughout the Great Puget Sound area. Swedish employs more than 13,000 employees and 4,200 physicians. Whether through physician clinics, health education, research and innovation or other means of outreach, we’re committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer. Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Washington-Seattle

Work Locations: Ballard High School (WA184) 1418 Nw 65th St Seattle, 98117

Req ID: 189888