Description:

Where you work matters! Swedish Medical Center is looking for a Patient Services Coordinator (1.0 FTE, Day Shift) to work in Breast Care Center at Swedish-First Hill in Seattle, WA.

The Patient Services Coordinator serves as an integral part of the team at the Swedish Breast Imaging Center. As the first point of contact to the patient, they must exhibit exceptional customer service skills.

In this position you will:

• Demonstrates exceptional customer service skills in all interactions with patients and their families, coworkers and physicians, and affiliated office staff both in person and on the phone.

• Answers and triages incoming phone calls. Takes messages as necessary and relays to appropriate staff. Mails or faxes reports at provider’s request. Schedules patients for upcoming appointments in Epic and completes Pre-registration if applicable.

• Performs timely and accurate registration and check-in of arriving patients. Both Pre-registration and point of service registration processes in Epic must include all information needed to send complete and accurate claims information to the billing office including, but not limited to, accurate patient demographic and insurance information.

• Notifies appropriate staff of patient arrival. Prints and distributes admit forms as necessary.

• Processes all incoming departmental mail. Completes mail distribution of patient result letters, physician result letters and patient reminder notices. Logs outside films/CDs into Epic.

Qualifications:

Required qualifications for this position include:

• High school education or GED

• Basic Life Support (BLS) for Health Care Providers required at time of hire from American Heart Association (AHA) or Military Training Network (MTN)

• Six (6) months experience performing general and specialized office duties

• Experience in obtaining insurance verification, referrals, and authorizations

• Experience with medical terminology and basic medical record processes

Preferred qualifications for this position include:

• Prior hospital or clinical experience

• One (1) year scheduling experience

• Experience with computerized scheduling or relational databases

About the First Hill Campus.

The 697-bed tertiary-care center on the Swedish/First Hill campus is the flagship of the Swedish health-care system. Swedish/First Hill has one of the most active and advanced birthing programs in Washington state and houses a Level III neonatal intensive-care unit. More surgeries are performed each year at Swedish/First Hill than at any other facility in the region; volumes include more total joint replacements than any other medical center in the state.

We offer a full comprehensive range of benefits — see our website for details

https://caregiver.ehr.com

Our Mission

Our Mission is to improve the health and well-being of each person we serve.

Our Vision is Health for a Better World.

About Us

Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty center in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the greater Puget Sound area. Swedish employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Washington-Seattle

Work Locations: First Hill Madison Bldg (WA177) 1101 Madison Seattle, 98104

Req ID: 280416