Swedish Health Services Patient Services Coordinator - Breast Care Center in Seattle, Washington
Swedish Medical Center is looking for a Patient Services Coordinator (Per Diem, Day shift) to work in Breast Care Center at Swedish First Hill in Seattle, WA.
This position performs a variety of front office clerical and support tasks in an outpatient setting. Responsible for greeting patients, new referral intake, appointment and surgical scheduling, insurance authorization, collecting insurance co-payments, billing, abstracting, and clinic medical record management. Manages external database for patient tracking purposes, daily deposits for front office and retail, and reminder call organization. Ability to work with a multi-disciplinary team in developing and implementing process flow as it relates to bariatric patient care.
In this position you will:
Demonstrates exceptional customer service skills in all interactions with patients and their families, coworkers and physicians, and affiliated office staff both in person and on the phone.
Answer the telephone by identifying the department and own name. Record and relay messages in a courteous and helpful manner. Provide a prompt, reliable response, ensuring that messages reach providers. Check voice mail for messages. Orient patients and families to the clinic. Available to patients and families if there are questions or concerns.
Receive and complete all information required for new patient referral. Verify required information, e.g. medical information, verification of Insurance information, referring MD letter for service when requested.
Schedule patients for office visits and surgical procedures. Coordinate scheduling with other clinical staff and departments for various procedures or physician and therapy evaluations related to Bariatric surgery preparation. Prepare copy of the patient/practitioner schedule daily. Contact patients to remind them of their appointments or change in appointment.
Contact payer for authorization/verification for requested visits, treatments, procedures and/or Bariatric benefits. Document and notify practitioner and patient if authorization for service is denied.
Required qualification for this position include:
6 months Experience performing general and specialized office duties required; one year preferred.
Experience in obtaining insurance verification, referrals, and authorizations.
Experience with medical terminology and basic medical record processes.
Basic Life Support (BLS) for Health Care Providers required at time of hire from American Heart Association (AHA) or Military Training Network (MTN).
Preferred qualifications for this position include:
Prior hospital or clinical experience.
1 year Scheduling experience.
Experience with computerized scheduling or relational databases preferred.
About the First Hill Campus:
The 697-bed tertiary-care center on the Swedish/First Hill campus is the flagship of the Swedish health-care system. Swedish/First Hill has one of the most active and advanced birthing programs in Washington state and houses a Level III neonatal intensive-care unit. More surgeries are performed each year at Swedish/First Hill than at any other facility in the region; volumes include more total joint replacements than any other medical center in the state.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
Our Mission is to improve the health and well-being of each person we serve.
Our Vision is Health for a Better World.
Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty center in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the greater Puget Sound area. Swedish employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Schedule: On Call
Job Category: Patient Services
Work Locations: First Hill Madison Bldg (WA177) 1101 Madison Seattle, 98104
Req ID: 317731