Swedish Health Services Patient Services Coordinator-Diabetes Education Center in Seattle, Washington
Where you work matters! Swedish Health Services is looking for a full time Patient Services Coordinato (1.0 FTE, Day Shift) in our Diabetes Education Center at Swedish First Hill in Seattle, WA.
We are seeking a Patient Services Coordinator who will handle all incoming telephone calls in a prompt and courteous manner, transfers calls to appropriate person(s) within the clinic or takes detailed messages. Schedule patients' appointments in-person at the reception desk or over the telephone. Also provide training and orientation of new staff and to ensure smooth clinic, patient flow by greeting and directing patients to their appointments by preparing the daily clinic schedule, by maintaining patients files and records
In this position you will:
Communications: Responds to all telephone calls and/or TTY line requests, including routing of calls and handling of appropriate message taking. Answers patient appointment questions
Scheduling: Schedules appointments in person or over the telephone. Schedules interpreters and other special patient needs for services. Produces printed patient and Educators schedules. Maintains accurate schedules. Provide daily schedules for Nurses and RD’s to review. Maintains and references appointment cancellation waiting list. Review all referrals before scheduling patient appointments
Appointments: Checks patients in upon arrival for appointments; obtains copy of insurance card, verifies patient demographics and insurance information. Reviews and prepares daily fee tickets for the next day’s appointments. Prepares charts for the next day’s clinic schedule with individual flow and charge sheets. Document canceled and missed appointments on the fee ticket and visit log. Makes daily patient appointment reminder calls
Mailings and Distribution Preparation: Prepares and mails no-show letters and makes appropriate notes in patient chart and in computer. Prepare mail for outgoing and in-house delivery. Prepare mail for outgoing and in-house delivery. Assemble patient teaching folders, binders and new patient packets. Distribute mail and faxes
Medical Records Management: Copy patient records as requested. Obtain additional patient records as appropriate from other offices, clinics, etc. Handle confidential information appropriately. Maintains medical records by pulling, filing, preparing and updating charts as needed
Data Entry: Data entry of new patient registration data into system. Data entry charges accurately and in a timely manner. Corrects and updates all mail returns in computer and in patient charts
Customer Service: Demonstrate respect for the ideas, opinions and feelings of others. Assume responsibility for effect of own behavior on others. Use supplies prudently in a fiscally aware manner. Maintain waiting room neatness during clinic sessions. Work as a team member; help co-workers when able.
Personal Development: Seek help with problem solving, as needed. Give and willingly receive constructive feedback. Foster open communication through personal example. Attend and participate in staff meetings, department and hospital orientations. Maintains patient confidentiality at all times. Demonstrate basic knowledge of procedures and location of emergency exits, fire extinguishers, emergency phones, and department, Clinical and Administration manuals.
Required qualifications for this position include:
- One (1) year customer service experience involving a multi-line phone system with a high volume telephone environment and extensive computer usage
Preferred qualifications for this position include:
- Experience in an Ambulatory clinic
About the First Hill Campus.
The 697-bed tertiary-care center on the Swedish/First Hill campus is the flagship of the Swedish health-care system. Swedish/First Hill has one of the most active and advanced birthing programs in Washington state and houses a Level III neonatal intensive-care unit. More surgeries are performed each year at Swedish/First Hill than at any other facility in the region; volumes include more total joint replacements than any other medical center in the state.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
Our Mission is to improve the health and well-being of each person we serve.
Our Vision is Health for a Better World.
Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty center in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the greater Puget Sound area. Swedish employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Patient Services
Work Locations: First Hill Medical Pavillion (WA396) 1124 Columbia St Seattle, 98104
Req ID: 314085