Description:

Swedish Medical Group is looking for a Patient Services Coordinator (1.0 FTE, Day Shift) to work in Imaging Services First Hill at Swedish Medical Group in Seattle, WA.

This position performs a variety of front office support tasks within a primary care setting. The Patient Services Coordinator is a key member of a primary care team consisting of a Provider, Registered Nurse, Medical Assistant and Patient Service Representative.

In this position you will:

• Manage provider’s daily schedule of patient appointments, working closely with the rest of the care team to adjust as needed for optimum patient care.

• Manage incoming calls, electronic messages, paperwork and fax transmissions from patients, pharmacies and other providers, routing to other care team members as necessary for signatures and timely responses.

• Coordinate patient check out process, including providing after-visit summaries, setting follow-up appointments, confirming lab or imaging orders, researching specialist referrals and authorizing medical record requests.

• Obtain pre-authorization from insurance providers as necessary for specialist referrals, imaging, and procedures. Educate patient to be accountable for their insurance benefit coverage when they have choices between in-network or out-of-network care.

• Maintain up-to-date knowledge of insurance plans and act as a resource for providers, staff and patients who have questions about coverage or pre-authorization requirements.

Qualifications:

Required qualifications for this position include:

• High School Diploma or GED

• Previous experience in a customer service capacity managing high-volume calls and appointment scheduling

• Previous experience with computer data input

Preferred qualifications for this position include:

• Previous experience handling confidential information and documentation.

• Experience in a healthcare setting

• Experience with EPIC practice management software

About Swedish Medical Group

Swedish Medical Group (SMG) is a successful, performance-driven division of Swedish Health Services, the largest non-profit health provider in the Greater Seattle area. The SMG network includes 128 primary care and specialty care clinics.

We offer a full comprehensive range of benefits — see our website for details

https://caregiver.ehr.com

Our Mission

Our Mission is to improve the health and well-being of each person we serve.

Our Vision is Health for a Better World.

About Us

Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty center in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the greater Puget Sound area. Swedish employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Washington-Seattle

Work Locations: First Hill Minor1 (WA191) 515 Minor Ave Seattle, 98104

Req ID: 281043