Swedish Health Services Patient Services Coordinator - Pediatric Therapy Services in Seattle, Washington
Swedish Medical Center is looking for a Patient Services Coordinator (1.0 FTE, Day Shift) to work in Pediatric Therapy Services at Swedish First Hill in Seattle, WA.
Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.
This position performs a variety of front office clerical and support tasks in an outpatient setting. Responsible for greeting patients, new referral intake, appointment and surgical scheduling, insurance authorization, collecting insurance co-payments, billing, abstracting, and clinic medical record management. Manages external database for patient tracking purposes, daily deposits for front office and retail, and reminder call organization. Ability to work with a multi-disciplinary team in developing and implementing process flow as it relates to bariatric patient care.
In this position you will:
Customer service: Creates a safe and comfortable environment. Demonstrates caring behavior. Ensures effective and efficient work process. Provides clear and relevant information. Provides a prompt, reliable response.
Communication: Answers the telephone by identifying the department and own name. Records and relays messages in a courteous and helpful manner. Checks voice mail for messages. Orients patients and families to the clinic. Available to patients and families if there are questions or concerns.
New Referral Intake: Receives and completes all information required for new patient referral. Verifies required information, e.g. medical information, verification of Insurance information, referring MD letter for service when requested.
Scheduling: Schedules patients for office visits and surgical procedures. Coordinates scheduling with other departments for various procedures or physician and therapy evaluations. Prepares copy of the patient/practitioner schedule daily. Contacts patients to remind them of their appointments or change in appointment.
Insurance Authorization: Contacts payer for authorization for requested visits, treatments and/or procedures. Documents and notifies practitioner and patient if authorization for service is denied.
Preferred qualifications for this position include:
- 1 year related experience with Hospital or private venture Bariatric program
About the First Hill Campus:
The 697-bed tertiary-care center on the Swedish/First Hill campus is the flagship of the Swedish health-care system. Swedish/First Hill has one of the most active and advanced birthing programs in Washington state and houses a Level III neonatal intensive-care unit. More surgeries are performed each year at Swedish/First Hill than at any other facility in the region; volumes include more total joint replacements than any other medical center in the state.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
Our Mission is to improve the health and well-being of each person we serve.
Our Vision is Health for a Better World.
Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty center in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the greater Puget Sound area. Swedish employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Patient Services
Work Locations: First Hill Nordstrom Tower (WA182) 1229 Madison Seattle, 98104
Req ID: 314704