Swedish Health Services Patient Services Representative - Access Services First Hill in Seattle, Washington
Swedish Medical Group is looking for a Patient Services Representative (1.0 FTE, Day Shift) to work in Access Services First Hill at Swedish Medical Group in Seattle, WA.
Provide effective and efficient front office services to patients; coordinate internal and external clinic phone communications among staff, patients, and providers; accurately collect records and ensure distribution to appropriate staff via computer and/or manual systems; administer co-pay collection from patients; perform clerical, scheduling, and records activities in support of patients and staff.
In this position you will:
Greet and check-in patients and visitors in a friendly, courteous manner in person and on the phone; direct flow of patients and calls
Collect and verify accurate and complete demographic information from patient or family member. Accurately enter all data into the information system and update established patient files as necessary
Ensure proper referrals and authorizations are in place at time of check in
Perform screening function with patients to determine appropriate staff/departments to best meet patient needs and refer appropriately
Oversee the processing of all clerical records and information for clinic patients including cashiering, encounter forms, patient charts, etc.
Required qualifications for this position include:
High School Diploma or GED
Prior experience providing a high level of customer service in a fast paced environment, including handling confidential data with discretion
Preferred qualifications for this position include:
Electronic Medical Records (EMR) experience
Previous experience in a healthcare setting
About Swedish Medical Group
Swedish Medical Group (SMG) is a successful, performance-driven division of Swedish Health Services, the largest non-profit health provider in the Greater Seattle area. The SMG network includes 128 primary care and specialty care clinics.
We offer a full comprehensive range of benefits — see our website for details
Our Mission is to improve the health and well-being of each person we serve.
Our Vision is Health for a Better World.
Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty center in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the greater Puget Sound area. Swedish employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Patient Services
Work Locations: First Hill Minor1 (WA191) 515 Minor Ave Seattle, 98104
Req ID: 284752