Swedish Medical Center Patient Services Representative - Float Pool in Seattle, Washington
Swedish Medical Group is looking for a Patient Services Representative (1.0 FTE, Day Shift) to work in Float Pool at the Bank of America building in Seattle, WA.
The Patient Services Representative plays a vital role on the patient care team, demonstrating the Swedish values of patient-centered care and service; respect, caring and compassion; teamwork and partnership; continuous learning and improvement; and leadership.
In this position you will:
Greet and register patients in a friendly, courteous manner
Accurately collect, record and ensure distribution of patient information to appropriate staff
Ensure proper referrals and authorizations are in place at time of check in
Coordinate internal and external phone communication among staff, patients and providers
Perform clerical, scheduling and record keeping activities, often simultaneously, in support of patients and staff
Provide information regarding financial policies, registration requirements and referral resources
Collect co-payments and balances when necessary
Required qualifications for this position include:
High School diploma or GED equivalent
Prior experience providing a high level of customer service in a fast paced environment, including handling confidential data with discretion
Excellent organizational, planning, and prioritization skills
Demonstrated PC skills, i.e. proficient with MS Office products including Word, Excel, and Outlook
Preferred qualifications for this position include:
Previous experience in a healthcare setting
Knowledge of insurance and insurance industry practices
Electronic Medical Records (EMR) experience
About Swedish Medical Group:
Swedish Medical Group (SMG) is a successful, performance-driven division of Swedish Health Services, the largest non-profit health provider in the Greater Seattle area. The SMG network includes more than 900 providers across more than 130 primary care and specialty care clinics.
We offer a full comprehensive range of benefits — see our website for details
Our nonprofit Mission is to improve the health and wellbeing of each person we serve. Our Vision is to demonstrate the highest-quality, best-value healthcare to all we serve.
Swedish is the largest nonprofit health care provider in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); ambulatory care centers in Redmond and Mill Creek; and Swedish Medical Group a network of more than 118 primary care and specialty locations throughout the Puget Sound. Swedish employs more than 13,300 employees and 3,100 physicians and allied health professionals. Whether through physician clinics, education, research and innovation or other outreach, we’re committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer. Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Patient Services
Work Locations: Bank Of America Bldg (WA239) 800 Fifth Ave Seattle, 98104
Req ID: 243782