Swedish Jobs

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Job Information

Swedish Health Services REMOTE Business Office Credit Balance Analyst - Billing Office in Seattle, Washington


Where you work matters! Swedish Medical Center is looking Business Office Credit Balance Analyst (1.0 FTE, Day Shift) in our Billing Office at Metropolitan Park East in Seattle, Washington.

SCHEDULE: FULLY REMOTE. This schedule is flexible, working between the hours of 6:30a-5:30p PST, Monday- Friday.

Conducts thorough review of patients' accounts with credit balances. Process credit balances for insurance or self-pay refunds per Business Office policy and guidelines. Apply self-pay credit balances to other open guarantor accounts as needed. Responsible for transferring of incorrectly posted payments, to appropriate accounts. Submits requests to insurances to reprocess late charge credit claims as necessary. Reviews and processes requests received from payers and patients for refunds and/or overpayments. Refers accounts with a credit balance due to regulatory payer to the appropriate WQ for regulatory specialist to review. Remains up-to-date on payer and billing contracts, including Medicare, Medicaid, L&I and HMO/PPO.

In this position you will:

  • Receive, respond to and resolve inquiries concerning credit balances and insurance take backs.

  • Answer and resolve incoming phone calls regarding credit balances in a polite manner.

  • Integrate new and changing legal requirements into current procedures in a timely and efficient manner.

  • Insure refund requests and documentation are accurate and prepared weekly.

  • Assist in developing and maintaining an up-to-date policy and procedure manual to properly guide billing staff; review and improve work procedures and performance so that the most productive and efficient methods are being used.

  • Work collaboratively with other Revenue Cycle functions to improve processes.

  • Mentor and coach other billing staff; act in a super user capacity when implementing new billing processes or technology.

  • Interact with third party organizations related to credit balances.

  • Prioritize and organize workload based on department guidelines.

  • Review credit balances for trends and root causes. Assist with resolving specific issues as well as improving process to eliminate errors from occurring.


Required qualifications this position include:

  • Accounting training in an accredited school or equivalent on-the-job training in an accounting or cash applications role.

  • 1 year Experience in hospital insurance billing office, accounting, accounts receivable or bookkeeping.

Preferred qualifications for this position include:

  • Finance, Business Management or Accounting.

  • A strong technical background including experience with automated clinical information systems preferred; proficient in working with Epic.

About Swedish Shared Services.

Swedish is the largest, most comprehensive, nonprofit health provider in the Greater Seattle area. Our expanding network of facilities currently includes three hospital locations in Seattle, a hospital in Edmonds and the new Swedish Issaquah campus. It also consists of Swedish Medical Group’s network of primary care clinics, and affiliations with suburban hospitals and specialty clinics throughout Greater Seattle. Each campus has a local operations leadership team, supported by centrally located and led corporate services, such as Human Resources, Financial and Information Services.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit


Our Mission

Our Mission is to improve the health and well-being of each person we serve.

Our Vision is Health for a Better World.

About Us

Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty center in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the greater Puget Sound area. Swedish employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Billing/Insurance

Location: Washington-Seattle

Work Locations: Metropolitan Park East (WA152) 1730 Minor Avenue Metropolitan East Tower Seattle, 98101

Req ID: 331154