Swedish Health Services Scheduler Linguistic Services - Linguistic Services in Seattle, Washington
Swedish Medical Center is looking for a Scheduler Linguistic Services (1.0 FTE, Days) to work in Linguistic Services at Swedish Shared Services in Seattle, WA.
Responsible for daily scheduling duties and responsibilities using a multi-line phone system and computerized database. Responds to SMC requests for interpreters, screens requests for service eligibility, reviews daily unassigned requests and assigns to appropriate service provider, assists with identification of service gaps and provides information to customers regarding structure and service level of Linguistic Services, and information on procedures for requesting interpreter services and canceling service requests. Provides feedback and input regarding the software parameters; reviews periodically the efficiency and effectiveness of the assignment process, procedures, and guidelines; recommends changes in the computerized and manual systems to improve system efficiency and effectiveness as needed.
In this position you will have the following responsibilities:
Understand and has a working knowledge of the Interpreter Services contract, particularly in terms of the scheduling functions. Evaluate and assess scheduling functions to ensure contractual and program goals are met or exceeded.
Problem solve difficult situations; receive and handle interpreter services and scheduling complaints or refers to appropriate person.
Provide assistance in reviewing the parameters of the contract and reviews periodically for efficiency; recommend changes in the computerized and manual systems to improve efficiency and effectiveness.
Maintain a positive working relationship with vendors and service providers in problem solving.
Coordinate and assist with compiling statistical data on utilization of interpreter services by language, cost, and SMC department. Analyze patterns of utilization to identify and implement cost containment opportunities. Prepare data for presentations and reports upon requests.
Required qualifications for this position include:
High School diploma or GED
2 years experience as a scheduler/dispatcher or equivalent experience
Demonstrated experience working with diverse cultural and socio-economic backgrounds showing sensitivity to cultural differences and concerns.
Preferred qualifications for this position include:
Associate’s degree in Social services, business, or related field
Experience in a social service or medical environment; preferably related to providing interpreter services to the public or working with limited English speaking population
Experience with contracts
About Swedish Shared Services:
Swedish is the largest, most comprehensive, nonprofit health provider in the Greater Seattle area. Our expanding network of facilities currently includes three hospital locations in Seattle, a hospital in Edmonds and the new Swedish Issaquah campus. It also consists of Swedish Medical Group’s network of primary care clinics, and affiliations with suburban hospitals and specialty clinics throughout Greater Seattle.
Each campus has a local operations leadership team, supported by centrally located and led corporate services, such as Human Resources, Financial and Information Services.
We offer a full comprehensive range of benefits — see our website for details
Our Mission is to improve the health and well-being of each person we serve.
Our Vision is Health for a Better World.
Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty center in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the greater Puget Sound area. Swedish employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Coordinator
Work Locations: First Hill Main Bldg (WA145) 747 Broadway Seattle, 98122
Req ID: 261339