Swedish Jobs

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Job Information

Swedish Health Services Senior Manager Centralized Services in Seattle, Washington


Swedish Medical Group is looking for a Senior Manager Centralized Services (1.0 FTE, Day Shift) to work in Swedish Centralized Services at Swedish Medical Group in Seattle, WA.

Senior Manager of Centralized Services is accountable for centralized staffing resources and business support services for SMG. Responsibilities include operational leadership and accountability for the centralized staffing function and centralized business support functions. Directs the business and management services for assigned departments and staff. Responsible for oversight of centralized business support activities to include health information management, prior authorization, referral coordination, and other non-clinical functions. Ensuring quality staffing coverage to support centralized operations during vacations and vacancy. Plans, organizes, manages, and directs project and program management activities in support of SMG strategies and initiatives. Participates with senior leadership in formulating, administering and evaluating strategy and policy. Represents SMG on regional committees. Supports the mission and core values of Providence Health & Services through responsible and effective work performance.

In this position you will:

  • Ensure efficient processes and procedures to support centralized services

  • Manages the program manager(s) / Supervisors/ support staff in day to day operations

  • Establishes and maintains procedures, processes and systems to ensure the accuracy of workflows to achieve successful prior authorizations, indexing, and supported specialty specific needs.

  • Assists SMG leadership in developing centralized services growth plans

  • Lead process improvement activities to achieve Operational Excellence.

  • Develops, monitors, measures, and reports key metrics and information to clinic leaders. Ensures appropriate, efficient dissemination of information.

  • Coordinates the offloading of localized services from Primary Care and Specialty departments to Centralized Resources

  • Oversee fiscal and budgetary guidelines and standards

  • Ensures financial standards are achieved and meet established productivity targets

  • Create, recommend and implement new programs and services to increase and maintain patient volumes and satisfaction

  • Oversees centralized services budgets

  • Manages annual budget

  • Addresses concerns of budget in a prompt manner, escalating to leadership and advocating for more resources when appropriate

  • Promote high levels of patient, caregiver and provider satisfaction

  • Ensure ongoing staff recruitment and retention

  • Proactively address concerns to promote and maintain a high level of satisfaction with staff and supported clinical departments

  • Addresses HR issues in a prompt and appropriate manner

  • Promotes quality and safety

  • Participate in unit/department performance improvement activities to ensure the development and implementation of processes that support quality patient care and effective work performance.

  • Participate in all mandatory staff meetings and in services and training programs to ensure continued understanding of all departmental policies, procedures and performance improvement processes.


Required qualifications for this position include:

  • Bachelor's Degree in Health Care, Finance, Business Administration, or a related field - OR- equivalent education/experience

  • 5 years experience in a health care business related field

  • 3 years recent management or leadership experience

Preferred qualifications for this position include:

  • Coursework/Training in Project Management Professional (PMP)

  • Project Management Professional (PMP) certification

About Swedish Medical Group

Swedish Medical Group (SMG) is a successful, performance-driven division of Swedish Health Services, the largest non-profit health provider in the Greater Seattle area. The SMG network includes more than 900 providers across 108 primary care and specialty care clinics.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit


Our Mission

Our Mission is to improve the health and well-being of each person we serve.

Our Vision is Health for a Better World.

About Us

Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty center in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the greater Puget Sound area. Swedish employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Lead/Supervisor/Manager

Location: Washington-Seattle

Work Locations: Bank Of America Bldg (WA239) 800 Fifth Ave Seattle, 98104

Req ID: 318572