Swedish Jobs

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Job Information

Swedish Medical Center Senior Quality Program Manager- Quality And Patient Safety in Seattle, Washington


Swedish Medical Center is looking for a Senior Quality Program Manager (1.0 FTE, Day) to work in Quality And Patient Safety focused on Cardiac and Digestive Health at Swedish Cherry Hill and First Hill campuses located in Seattle, WA.

The Senior Quality Program Manager (QPM) facilitates quality improvement programs to standardize care delivery, increase reliability, promote high value care and support an effective quality management system at Swedish. Under the direction of Quality Division leadership and in collaboration with operational and clinical leadership, the Senior QPM leads the design, implementation, and sustainment of prioritized quality goals by managing complex, cross-functional quality programs at a campus or health system level.

Using quality improvement methodologies and tools, evidence-based clinical pathways, risk assessments, and data analysis, the Senior QPM leads, facilitates and mentors individuals, teams and committees to improve quality outcomes, patient safety, accreditation readiness and performance in payor/government programs, such as Det Norske Veritas-GL, ISO 9001, Washington Administrative Codes (WAC, RCWs), and the Centers for Medicare & Medicaid Services (CMS).

In this position you will:

  • Facilitates the selection of annual, priority-driven improvement projects, pathways and/or other activities that focus on key operational processes and services offered

  • Reviews evidence, researches available data, and coordinates risk and opportunity assessments that serve as the rationale for project selection and focus

  • Partners with IS, Best Practice, Clinical Transformation, Analytics, Patient Engagement, Patient Safety, Risk Management and other teams to coordinate improvements in education, workflow, Epic, and other areas identified by project teams

  • Independently provides consultation to leaders, managers, and caregivers in establishing quality goals, identifying barriers, developing outcomes-oriented work plans, implementing changes, analyzing results, documenting measurable progress and graphically displaying information

  • Uses expertise in Lean, Six Sigma, IHI’s Model for Improvement, change- and project management and other quality methodologies when performing process improvement and consulting with and directing leaders, managers and caregivers

  • Leads the design, creation, validation, analysis, and communication of clinical quality data as it relates to organizational priorities in partnership with analytics and other relevant teams

  • Supports the evaluation and continual improvement of quality and safety at Swedish, as represented by the quality management system and/or other standardized practices across the enterprise. Uses standardized principles (i.e. document vetting and control) and processes (i.e. internal audits, preventative/corrective action, risk reduction, action planning) as appropriate

  • Remains current and knowledgeable about regulatory requirements and payor/government programs as they relate to quality and safety. References that information to design effective systems and processes meets or exceeds those standards

  • Manages campus- and/or system-level internal audit program, trains and supports internal auditors, and oversees the effective implementation of sustainable corrective and preventative actions

  • Creates project summaries and reports, independently leads project committees/workgroups, and provides presentations and other communications to local, system-wide, and external groups/teams as needed

  • Assures the evaluation of corrective actions and validates sustained corrections based upon a plan

  • Recommends topic areas and designs tools for the completion of internal audits

  • Regularly leads team meetings and discussions

  • Serves in a direct onboarding support and training role for new caregiver

  • • Helps coordinate corrective action responses following accreditation, licensing and other regulatory surveys

  • ADDITIONAL RESPONSIBILITIES FOR QUALITY PROGRAM MANAGERS WHO SERVE ON CAMPUSES: • Manages campus- and/or system-level internal audit program, trains and supports internal auditors, and oversees the effective implementation of sustainable corrective and preventative actions. Assures the evaluation of corrective actions and validates sustained corrections based upon a plan. Recommends topic areas and designs tools for the completion of internal audits. • Assures that quality management reviews are carried out including review and analysis of corrective /preventative actions, results from internal audits, customer satisfaction, data analysis and other performance improvement activities (as required). • Prepared to effectively describe the campus and system quality management systems, processes, and outcomes to surveyors during regulatory and licensing surveys. Also prepares campus leaders and other content experts to actively participate in quality/safety reviews/interviews.


Required qualifications for this position include:

  • Bachelor's Degree required, preferably in Nursing, Lab Technologist, Physical Therapist, Pharmacist, RHIA or other clinical healthcare education

  • Bachelor’s degree in unrelated field with 5 years of Healthcare experience is accepted

  • RN License highly desired

  • 5 years Healthcare experience required

  • Experience interpreting regulatory standards, clinical guidelines, national quality metrics, and health services research

  • Expert work experience in quality management, patient safety, systems thinking, change management

  • Able to translate gaps in measured performance into recommended changes in clinical and operational processes and workflows and vice versa

  • Demonstrated ability to utilize statistical process control and/or QI methods to analyze data

  • Demonstrated expertise and success in team facilitation skills

  • Able to encourage their team and others to think outside the box and consider possibilities outside normal parameters

  • Able to summarize information concisely for internal and external stakeholders and present in a clear way, both verbally and in writing

  • Proven success in large scale Project Management, including ability to iteratively adapt and improve work processes

  • Understanding of organizational dynamics, demonstrates ability to build partnerships and lead others toward goal achievement

  • Travel approximately < 20%.

  • License and Certifications required or this position include:

  • Licensure as applicable to educational background

  • CPHQ, PMP, Lean, Six Sigma, or other related process improvement or quality training required

  • Valid Washington State driver’s license is required before starting position

  • Possession of the minimum (or greater) auto insurance coverage as mandated by the state of Washington also required before starting the position

Preferred qualifications for this position include:

  • Bachelor's Degree in Nursing, Lab Technologist, Physical Therapist, Pharmacist, RHIA or other clinical healthcare education is preferred

  • Master's Degree in Healthcare administration, public health, nursing, business or related subject preferred

  • Electronic Health Record preferred

  • ISO 9001 preferred

About Swedish Shared Services.

Swedish is the largest, most comprehensive, nonprofit health provider in the Greater Seattle area. Our expanding network of facilities currently includes three hospital locations in Seattle, a hospital in Edmonds and the new Swedish Issaquah campus. It also consists of Swedish Medical Group’s network of primary care clinics, and affiliations with suburban hospitals and specialty clinics throughout Greater Seattle. Each campus has a local operations leadership team, supported by centrally located and led corporate services, such as Human Resources, Financial and Information Services.

We offer a full comprehensive range of benefits — see our website for details


Our Mission

Our nonprofit Mission is to improve the health and wellbeing of each person we serve. Our Vision is to demonstrate the highest-quality, best-value healthcare to all we serve.

About Us

Swedish is the largest nonprofit health care provider in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); ambulatory care centers in Redmond and Mill Creek; and Swedish Medical Group a network of more than 118 primary care and specialty locations throughout the Puget Sound. Swedish employs more than 13,300 employees and 3,100 physicians and allied health professionals. Whether through physician clinics, education, research and innovation or other outreach, we’re committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer. Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Quality/Safety (Clinical)

Location: Washington-Seattle

Work Locations: First Hill Main Bldg (WA145) 747 Broadway Seattle, 98122

Req ID: 221619